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  1. #1


    Member Since
    Mar 20, 2008
    Posts
    63
    Received Refurbished MacBook Pro, but...
    Ok, I just noticed that there was a couple minor scratches on the casing of the refurb MBP, and that the material that covers the slot-loading SuperDrive is ripped. I contacted Apple and they gave me a case number, but I have to call back tomorrow because the department was closed. Do you think that they will give me a replacement?

    Thanks.

  2. #2


    Member Since
    Mar 19, 2008
    Location
    in a tiny little town..
    Posts
    552
    Specs:
    2.0 uni
    yes, they will replace it

  3. #3


    Member Since
    Mar 20, 2008
    Posts
    63
    Ok, thanks for your quick reply. I was think they would cause I've heard that they are the best or one of the best when it comes to customer service. They are minor cosmetic issues, but I know they will bug me.

    Thanks again.

  4. #4

    XJ-linux's Avatar
    Member Since
    Jul 02, 2007
    Location
    Going Galt...
    Posts
    3,451
    Specs:
    MacBookAir5,2:10.9.5-MacMini3,1:10.9.5-iPhone6,1:8.4.1
    I bought a refurb 1st generation MBP with a faulty keyboard and warped case. I dropped it by at my local store and the next day about noon another refurb was there waiting for me. That one was fine.
    Never judge a man, untill you have walked a mile in his shoes...
    That way you'll be a mile away from him, and you'll have his shoes.

  5. #5


    Member Since
    Mar 20, 2008
    Posts
    63
    Ok I will give them a call tomorrow and see what they say.

  6. #6


    Member Since
    Mar 20, 2008
    Posts
    63
    Ok, so they are going to give me a replacement MacBook Pro, even though they are only minor scratches. It's great what Apple does to satisfy their customers...

  7. #7

    XJ-linux's Avatar
    Member Since
    Jul 02, 2007
    Location
    Going Galt...
    Posts
    3,451
    Specs:
    MacBookAir5,2:10.9.5-MacMini3,1:10.9.5-iPhone6,1:8.4.1
    Congrats man. +1 for Apple Service.
    Never judge a man, untill you have walked a mile in his shoes...
    That way you'll be a mile away from him, and you'll have his shoes.

  8. #8


    Member Since
    Mar 20, 2008
    Posts
    63
    Thanks. The scratch(es) are extremely minor, I am probably the only one who will notice them. Like if my brother went to use my computer, he would not notice them etc... I was surprised how good their service is...

  9. #9


    Member Since
    Mar 20, 2008
    Posts
    63
    Quote Originally Posted by AirAddict View Post
    yes, they will replace it
    So the MacBook Pro is back in its original packaging and will be dropped off to the UPS location tomorrow.

  10. #10

    soccerbud's Avatar
    Member Since
    Oct 28, 2008
    Posts
    19
    oh wow, I didn't know that Apple would replace refurbished macbook pro's when there are minor cosmetic defects. kudos to them!

  11. #11

    elizathrush's Avatar
    Member Since
    Nov 10, 2008
    Posts
    10
    Specs:
    mbp 2.2 GHz Intel Core 2 Duo
    Good to know
    Good to know Apple will replace refurbs for cosmetic reasons. I've long thought about buying a refurbed mac, but have resisted because I was afraid I would be too picky about scratches and such.

  12. #12


    Member Since
    Mar 20, 2008
    Posts
    63
    Quote Originally Posted by elizathrush View Post
    Good to know Apple will replace refurbs for cosmetic reasons. I've long thought about buying a refurbed mac, but have resisted because I was afraid I would be too picky about scratches and such.
    Alright, so the new MacBook Pro came today and this one is perfect...

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