New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - MacBook Pro unibody with screen issues again.


Post Reply New Thread Subscribe

 
Thread Tools
B&O

 
B&O's Avatar
 
Member Since: May 18, 2007
Location: Brit in Tokyo.
Posts: 745
B&O has a spectacular aura about
Mac Specs: MBP i7, Mac Mini & iPhone 3G.

B&O is offline
I have just had a dead pixel arrive on screen at random.

I was wondering if anyone else has had this issue. I love the MBP but I am not sure if they are worth the hassle. I just want something that works, I just don't have the time to deal with Apple (their service is good) I want reliability but I guess this is the curse of the early adopter.

I am thinking about asking for completely different machine, ie, not another MBP. I am thinking of getting an Air. Would Apple swap my machine for another one. This is my second MBP.

MacBook Pro 2.66Ghz i7. Mac Mini 2.26Ghz C2D
iPhone 3G 16GB iPad 3G 64GB
Check out my flickr
QUOTE Thanks
Jaygray

 
Jaygray's Avatar
 
Member Since: Mar 04, 2008
Posts: 1,115
Jaygray is a jewel in the roughJaygray is a jewel in the roughJaygray is a jewel in the rough
Mac Specs: Unibody MacBook Pro 2.26, 4gb RAM, 500gb HD

Jaygray is offline
I think they have a 14 day return policy. If it's been less than two weeks, they should give you your money back and you can use it to buy whatever you want.

I know someone who unknowingly bought a last gen MBP the week before the new ones came out. He took it back the next week and they exchanged it for a new one without a hassle.
QUOTE Thanks
True Bassist

 
Member Since: Oct 30, 2008
Location: Burgess Hill/UK
Posts: 664
True Bassist is a jewel in the roughTrue Bassist is a jewel in the rough
Mac Specs: MBP/2.53GHz i5/4GB RAM/500GB HDD/15" LED Screen/Intel HD Graphics & NVIDIA GeForce GT 330M

True Bassist is offline
I doubt they'd swap it for an Air straight off. What is the price difference between your current MBP and the Air model you want?

I know Apple are pretty good when it comes to replacing faulty machines but if you ask for a completely different model of machine they might not be as happy. I would reckon they say "yes, but pay the difference".
QUOTE Thanks
B&O

 
B&O's Avatar
 
Member Since: May 18, 2007
Location: Brit in Tokyo.
Posts: 745
B&O has a spectacular aura about
Mac Specs: MBP i7, Mac Mini & iPhone 3G.

B&O is offline
Yeah of course, I will pay the difference. I think I am going to try and get another pro. And if and when I have another problem I will push for a MacBook Air.

I will call my Apple salesman tomorrow morning and arrange a replacement. Hopefully it will be fast as I have only had this machine for 6 days. I am just annoyed that I have had 5 macs (iBook G4, MBP 15", MBP 17", Mac Mini and MacBook Pro 15" (x2). This is the only system I have ever had an issue with.

MacBook Pro 2.66Ghz i7. Mac Mini 2.26Ghz C2D
iPhone 3G 16GB iPad 3G 64GB
Check out my flickr
QUOTE Thanks
AirAddict

 
Member Since: Mar 19, 2008
Location: in a tiny little town..
Posts: 552
AirAddict is an unknown at this point
Mac Specs: 2.0 uni

AirAddict is offline
Good luck, If you try a MB as had no issues with it or the New Air will be nice, heard it was much better then the first gen
QUOTE Thanks
B&O

 
B&O's Avatar
 
Member Since: May 18, 2007
Location: Brit in Tokyo.
Posts: 745
B&O has a spectacular aura about
Mac Specs: MBP i7, Mac Mini & iPhone 3G.

B&O is offline
Well I went to the Apple store and they had one look and offered me a new one. I said ok. They brought me a new one down. I opened it and it had a dead pixel then another came down and it had a scratched screen. Finally the next one looked ok.

I have to say that I am extremely annoyed with the guy from the Apple store. He was so rude, never said thank you or sorry once in the near to two hours I was waiting. Normally I would have put it down to poor English (I live in Japan) but he was from NY. I heard him saying in Japanese to another apple guy "I hope he will be happy with this one" in an extremely impolite manner (specific grammar was used that was rude in Japanese) He assumed that I didn't speak Japanese.

Do you think a complaint is in order or should I just chill out (Japan is extremely polite and maybe I have become accustomed to it. 3 weeks and 5 phone calls, 4 apple store visits and 5 machines seems to take the **** when coupled with the insulting guy.

MacBook Pro 2.66Ghz i7. Mac Mini 2.26Ghz C2D
iPhone 3G 16GB iPad 3G 64GB
Check out my flickr
QUOTE Thanks
Andy348

 
Member Since: Aug 25, 2008
Location: Canada!!!
Posts: 269
Andy348 is on a distinguished road
Mac Specs: MacBook 2.1 Ghz 4GB RAM 120GB HDD, iPod Touch 16GB, iPod Shuffle 1GB, BB 8130

Andy348 is offline
Quote:
Originally Posted by B&O View Post
Well I went to the Apple store and they had one look and offered me a new one. I said ok. They brought me a new one down. I opened it and it had a dead pixel then another came down and it had a scratched screen. Finally the next one looked ok.

I have to say that I am extremely annoyed with the guy from the Apple store. He was so rude, never said thank you or sorry once in the near to two hours I was waiting. Normally I would have put it down to poor English (I live in Japan) but he was from NY. I heard him saying in Japanese to another apple guy "I hope he will be happy with this one" in an extremely impolite manner (specific grammar was used that was rude in Japanese) He assumed that I didn't speak Japanese.

Do you think a complaint is in order or should I just chill out (Japan is extremely polite and maybe I have become accustomed to it. 3 weeks and 5 phone calls, 4 apple store visits and 5 machines seems to take the **** when coupled with the insulting guy.
I don't care if you're in Irak or Tokyo. That salesman doesn't know how to treat someone, especially someone who has bought a $2000+ laptop. I would complain.
QUOTE Thanks
AirAddict

 
Member Since: Mar 19, 2008
Location: in a tiny little town..
Posts: 552
AirAddict is an unknown at this point
Mac Specs: 2.0 uni

AirAddict is offline
Quote:
Originally Posted by B&O View Post
Well I went to the Apple store and they had one look and offered me a new one. I said ok. They brought me a new one down. I opened it and it had a dead pixel then another came down and it had a scratched screen. Finally the next one looked ok.

I have to say that I am extremely annoyed with the guy from the Apple store. He was so rude, never said thank you or sorry once in the near to two hours I was waiting. Normally I would have put it down to poor English (I live in Japan) but he was from NY. I heard him saying in Japanese to another apple guy "I hope he will be happy with this one" in an extremely impolite manner (specific grammar was used that was rude in Japanese) He assumed that I didn't speak Japanese.

Do you think a complaint is in order or should I just chill out (Japan is extremely polite and maybe I have become accustomed to it. 3 weeks and 5 phone calls, 4 apple store visits and 5 machines seems to take the **** when coupled with the insulting guy.
At that point I would have asked for the Manger of the store in Japannese, or the district Mangers number.

People are rude, and nobody can change that... good luck with the MBP
QUOTE Thanks

Post Reply New Thread Subscribe


« certain keys on keyboard not working, line on screen, and more recurrent freezing | best sound card RAM upgrades and Cache memory »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
macbook pro startup issues loocfa Apple Notebooks 5 05-30-2008 01:14 PM
New Firmware Update for MacBook Pro hndcvcboi OS X - Operating System 12 04-03-2008 01:45 PM
Wireless issues with new MacBook Pro pazbiker57 Internet, Networking, and Wireless 2 02-08-2008 12:39 PM
Macbook pro screen eliehass Switcher Hangout 3 10-08-2007 07:53 PM
Issues with my Macbook Pro lyptt Apple Notebooks 5 04-26-2007 08:59 AM

All times are GMT -4. The time now is 07:18 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?