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  1. #1

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
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    11
    White (and Black?) MacBook .... HELP! (really)
    A funny thing happened on the way to the Mac forum ...
    (funny and true story)


    So the "Top Case" for my "White" MacBook is chipping (on the palm rest) and I went in to get a replacement for it at the local Apple Store. (under warranty)

    My problem arose when I thought it would be neat to have a "Black" Top Case instead of a "White" one (on my White MacBook) ... a unique request and according to 1.800.MY.APPLE - a FIRST! I was slightly shocked when it became increasingly clear how difficult Apple would make this, Stating that it was a "different part number" (!) and "their system can't handle" the Black and White part switch without ceasing the warranty(?!).
    Exact same part (it fits exactly!) ... just a different "part #" and color (that's it, period). I was on the phone for a good hour (plus), I had everyone along the way (kinda) with me saying it really shouldn't be that difficult (!) ... but, ALAS they wont do it. I even offered to pay the difference in cost. (black plastic?!?!)

    How high should/can I go with this simple request? (imho)

    Please, anyone?, help me in my quest for this B&W "Harmonic" Vision

    cheers,

    Ash / Case #104779198

  2. #2

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
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    26,943
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I think it's more of a matter of principal. Warranties are designed as a remedy to protect against manufacturers defects. Their only obligation is to return the machine back to the state it should have been in as you originally took delivery of it. While I'm sure the part is absolutely identical, they also wouldn't want to repair it with a different part other than what it was sold with - what if you changed your mind at some point in the future and decided you didn't like it? They need to worry about setting a precedent.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
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    "Their only obligation is to return the machine back to the state it should have been in as you originally took delivery of it."
    - Agreed. (but, a black one would fill their obligation AND make me happy) - not to mention all the press!(?)

    "While I'm sure the part is absolutely identical, they also wouldn't want to repair it with a different part other than what it was sold with"
    - I hear you, but all I'm asking for is a black top case in a white MacBook. I'll pay the dif.

    "what if you changed your mind at some point in the future?"
    - Never, I swear.

    "Decided you didn't like it?"
    - I'll like it, I swear - I'll sign a contract.

    thanx

    This is surprisingly difficult for an "identical" part.
    ... maybe I should just settle for vanilla? (never)

  4. #4

    ki99's Avatar
    Member Since
    May 31, 2007
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    Ontario, Canada.
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    926
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    Macbook(W) 2GHz, 80GB HD, 1G RAM, Windows XP
    there is a recent thread here of someone who just did this. they just bought a new one off amazon, or ebay or something. if it's not available with the warrenty, and you really want it black, suck it up and pay for it.

    EDIT:here is that thread:
    http://www.mac-forums.com/forums/sho...d.php?p=713253

  5. #5

    cwa107's Avatar
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    Quote Originally Posted by UncleAsh View Post
    "Their only obligation is to return the machine back to the state it should have been in as you originally took delivery of it."
    - Agreed. (but, a black one would fill their obligation AND make me happy) - not to mention all the press!(?)

    "While I'm sure the part is absolutely identical, they also wouldn't want to repair it with a different part other than what it was sold with"
    - I hear you, but all I'm asking for is a black top case in a white MacBook. I'll pay the dif.

    "what if you changed your mind at some point in the future?"
    - Never, I swear.

    "Decided you didn't like it?"
    - I'll like it, I swear - I'll sign a contract.

    thanx

    This is surprisingly difficult for an "identical" part.
    ... maybe I should just settle for vanilla? (never)
    My last sentence was the key there - they need to avoid setting a precedent.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  6. #6

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
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    Thanks for the link! That looks awesome - imho.

    okay ... it's NOT going happen at the Mac Store.
    (and not with Apple's blessing)

    lets say I fund a "do-it-myself"?
    ... then they say the "warranty is void"!?
    (because of "mismatched part #'s", not allowed by Apple)

    once again, all because the COLOR is different.
    (It just sounds funny - my friends that I tell this to are dumbfounded.)

    Think Different indeed. I know, I know ... "precedent".

    thanx

  7. #7


    Member Since
    Aug 21, 2008
    Location
    London/Chicago/Warsaw
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    24
    Specs:
    13" MacBook
    Just do it yourself. I did. I love it. Mine was also cracked. It wasnt difficult to do at all

  8. #8

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
    Posts
    11
    I love it too, just don't want them to void the warranty over it.

    Let me PIMP my MacBook!:
    http://www.ashandburn.com/main/?p=174

  9. #9


    Member Since
    Aug 14, 2008
    Posts
    16
    If you want to Mod your macbook then you have to pay to play. I had my macbook for like 2 weeks before i did this. Whats so good about a warranty.




  10. #10

    chscag's Avatar
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    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Quote Originally Posted by Zya8187 View Post
    If you want to Mod your macbook then you have to pay to play. I had my macbook for like 2 weeks before i did this. Whats so good about a warranty.
    You'll be eating those words if you ever have to replace a logic board or display.

    Regards.

  11. #11

    walkerj's Avatar
    Member Since
    Feb 13, 2005
    Location
    New Orleans, LA, USA
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    13" Macbook Pro 2.26Ghz Unibody 4G RAM 160G HDD Superdrive
    Quote Originally Posted by chscag View Post
    You'll be eating those words if you ever have to replace a logic board or display.

    Regards.
    You got that right. I had to have my Macbook's logic board replaced (for the audio out that had a fault at that) under Apple Care, and it would have been a $1200+ repair were it not for that (extended) warrantee.

    Get it repaired under warrantee with the same part then when it expires do your mods. By then you should know what is going to fail or not, it won't matter anymore, and you'll get what you want in the looks department, along with a spare top case.

  12. #12

    macwannabe's Avatar
    Member Since
    May 19, 2008
    Location
    Florida
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    Specs:
    27" i7 iMac 2.8 Ghz, 1TB, 8GB RAM | 13" MBP 2.53Ghz 320GB HD, 4G RAM | iPad 2 64GB+3G *WHITE*
    what if you go to the apple store and buy it from apple then get a tech to put it on.. or are you saying they cant do that either?...
    Click the logo to check out my site...

    "learn the basics, learn the rules, and then learn how to break them creatively.." - Phototini

  13. #13

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
    Posts
    11
    i can't do that either.

    Think Different
    The more I think about this the funnier it gets. My friends can't believe this is even an issue. I sent off a postcard to Apple to plead my case - I can't believe how adamant they are about this. I keep getting reminded about the different part numbers and policy. If this was a car dealership (or other business) they would have done it the second I walked through the door.

    I know, I know ... precedent

    I even came up with a logo for this MacPanthers movement:


  14. #14

    UncleAsh's Avatar
    Member Since
    Aug 26, 2008
    Posts
    11
    ... Should I let them win this battle?
    This reminds me of a scene from the movie "Five Easy Pieces"

    Dear Ashley,

    Thank you for your recent correspondence to Apple.

    The parties with whom you have previously communicated are empowered by Apple to address concerns such as yours. In each of your communications you have been provided with the same answer from Apple.

    To summarize the response for your records, Apple has stated that a black top case cannot be used to replace the top case for a white MacBook. We suggest using an accessory compatible with MacBook if you would like to change the external appearance of your computer without voiding your Apple One (1) Year Limited Warranty.

    We regret that you are not satisfied with this final response, because Apple strives for customer satisfaction. It is our sincere hope that this situation will not diminish your enjoyment of the products and services that we provide.

    Your concern has been documented in Apple case number 104779198.


    Best regards,

    Kristy
    Apple Customer Care


    "We suggest using an accessory compatible with MacBook"
    I replied that a Black top case can be used and is compatible.
    Attached Images Attached Images

  15. #15


    Member Since
    Apr 07, 2007
    Posts
    91
    My topcase cracked about 3 months ago and i also asked them if they could replace it with a black one at the store. I talked to the 3 "genius"s that were there and they said they couldn't do it, and also talked to the manager and it was a no go.

    now with my warranty over, and the top case cracking again, i'll probably do it myself, but why are they so darn expensive for a piece of plastic?!?!

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