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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - :-( three hours with my MBP and it's already not working


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keystone

 
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I'm so sad. I went to the apple store nearby today, so excited because I knew I was tired of debating and wanted to check both the MB and MBP out for myself, and then just get the one I liked more. Of course I liked the MBP better, and the genius there was this great guy who really helped me out....helped me spend $2900 as well. I get home, so stoked to start it up. Everything went well until I fired up itunes, to start uploading music on my new ipod touch. It asked me to do an update, so I just figured in the time that the machine had been in storage at the store, there had been some updates. It was like 9 things that had to be updated and installed, took like at least 20 minutes. Granted I have so-so internet connection right now so I didn't think much of it. I played with the ipod in the meantime.

Everything seemed fine, I must have had it on for like 2 hours, just on ichat and surfing on safari, not really even doing much yet. Then someone imed me in ichat, and I go to answer, it says I was disconnected for closing ichat. Well, I didnt, but clicked on the icon in the dock anyway....and this grey screen scrolls over the page and says I need to restart. So I restart, and it get stuck on the blue loading page. I restart again, to the same thing.


I'm just so sad and disappointed, I've been saving money up for so long and I've been lusting for a mac for like, 4 years. I'm not even going to mention this to my parents, they're already in sticker shock. The closest apple store is a good half hour from me. I mean I'm going regardless tomorrow to get a new one, its just like...ugh. What a drag. Anyone else have/hear of an experience like this??
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nbrowser

 
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It happens even the PC world, a corrupted software install, why not stuff disc 1 of your restore disc set into it, (should be in a little box inside the laptop box) boot it up holding the C key.....and do an erase and reinstall (new machine as it is) and try a software restore before returning it.....could be all it needs.

This is a multiplatform home !
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ki99

 
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what happened was called a "kernal panic" (the grey page). one of the updates probably corrupted something, this happened to me the first time i updated leopard. i reinstalled with the discs and everything worked fine (and i have updated to current since)
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MeanChad

 
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Personally I would just get a new one.
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CrimsonRequiem

 
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Quote:
Originally Posted by MeanChad View Post
Personally I would just get a new one.
I seriously doubt the apple geniuses are going to give a new one when it can be fixed by reinstalling the OS.
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rich6490

 
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Yea its just software error. Reinstall using OSX disks.

-Zach, A.C.T.
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keystone

 
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I realize that nothing is perfect, and that it would be a simple enough problem to fix...I'm just disappointed after I spent weeks researching, a half hour driving there each way, hung out in the store for over an hour deciding, and spending the most amount of money I've ever spent on one purchase in my life...I guess I just expected it to work, and work well, right out of the box. I'm not naive, I know if Apple was perfect Steve Jobs could retire and no one would use PC. Its just....this WOULD happen to me.

And while I doubt they'll replace it, I'm going back to the Apple store tomorrow. I probably could fix it myself but thats besides the point.
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imnothardcore

 
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you aren't even going to try n see if that works?

no matter what platform you use, if you just run n hide at any sign of problems the problem does not lie with the system its with the user. Its a computer stuff happens, crying about it on a forum and never attempting to fix it solves nothing.
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keystone

 
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no, im not going to try and see if it works, because if i get a system that has problems within the first three hours of owning it, i don't want to chance more problems in the future. im sorry, is it too much to ask that a very expensive laptop actually works properly when i get it? i know things happen, i know computers are never perfect, and i know software glitches happen. i do web design for 8 hours a day, believe me, ive experienced it plenty of times. but it should not happen with a brand new computer.

im not running and hiding, im proactively taking steps to make sure things like this don't happen again. obviously in this case, the problem DOES lie in the system not the user...i shouldnt HAVE to fixed a brand new computer. sure, i could if i wanted to, but its the principle of the matter. now if i would have bought this say, 6 months ago, or even 2 months ago, i probably would have tried to restore myself to save the trip. but if something doesnt work in the FIRST 3 HOURS well, im going to head right back up there. and by bringing it back to the store, i can get it fixed...its not like im shutting it under my bed and crying all day. it broke down at 12 am - not much i can do at that time of night- im at work now, and the first chance i get to have a spare 2 hours i will be at the cherry hill mall. i apologize for sharing my experience on a forum when frustrated and disappointed with people (i thought?) would empathize...my parents certainly don't understand what im talking about with macs.

you certainly didn't need to be condescending.
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alexknibb

 
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Keystone - I have to say I understand your point. If I bought a product from a store, and it broke (in whatever way) after 3 hours, I'd certainly be in the mood to go back and get it fixed/exchanged at the store. If I'd had it even a week or more, I might feel differently, but I can wholeheartedly understand your frustration after such a short period of time. Plus, if it'll take you 2 hours or more to reinstall the OS and download all the updates again, it's a better use of your time to take it back and get a swapsie.

Computers may well be complicated pieces of equipment, but they should still be consumer products, it's just that so many people have gotten used to Windows and its flakiness that they think computers SHOULD be that way, and that they always will be. If you buy an Apple computer, and only use Apple products, updates and programs with it for three hours before it breaks, I'd say by all means take it back and get Apple to sort the problem. The more that happens, the more companies will spend time everything 'just works', regardless of the manufacturer.

But most of all, what I'm saying is that I can understand the heartbreak and frustration of researching something for ages, getting excited about it and dropping serious cash on finally buying it only to find it stops working so quickly. I've had it happen to me, and, to quote Bart Simpson, it both sucks AND blows.
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Zoolook

 
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Regardless of what you read, or the Apple marketing, I would ALWAYS advise when there are critical system updates, that you don't multi-task. It will actually recommend you to shut down all other apps, so that's really a warning that browsing, chatting and generally having fun whilst it's updating the OS, is going to invite issues.

Re-install OS X from scratch, install all the applications you're going to use, then click software update and wait for everything to finish. Do it in that order, then enjoy yourself.

I have done numerous updates and installs on my 2006 MacBook, and it's been rock-solid always. I am lucky, but then being from Windows, I never tempt fate when doing updates. Leave it alone, you can do without the machine for the hour or two the 1st updates may take.

Good luck and sorry to hear your woes.

In the land of the blind, the one-eyed man is stoned to death.
- Joan D. Vinge

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imnothardcore

 
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I have purchased 2 new macs in my life.

One of them I have not had a problem with out of the box and even yet.

The other failed and messed up first OS install/update. I reinstalled/updated and everything was great from then on.

Cry to me all you want about my condescending tone but your an annoying spoiled little rich kid. Out of the box or six months from now you should still possibly explore what may of caused the issue (update not taking right or what, these are simple problems), rather than cry with your finger on your tongue asking for more milk.

It's a waste of everyone's time to read your whine when you don't even take some of the advice offered up.
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chrisiw

 
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All Macs are alot of money! so they should work, i would not struggle to get it going, you have paid your money, they now have to provide a product that is fit for the purpose that it was sold.
Get it back to them, so they can provide you a product thats works.
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McNibblewittz

 
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Quote:
Originally Posted by keystone View Post
I'm so sad. I went to the apple store nearby today, so excited because I knew I was tired of debating and wanted to check both the MB and MBP out for myself, and then just get the one I liked more. Of course I liked the MBP better, and the genius there was this great guy who really helped me out....helped me spend $2900 as well. I get home, so stoked to start it up. Everything went well until I fired up itunes, to start uploading music on my new ipod touch. It asked me to do an update, so I just figured in the time that the machine had been in storage at the store, there had been some updates. It was like 9 things that had to be updated and installed, took like at least 20 minutes. Granted I have so-so internet connection right now so I didn't think much of it. I played with the ipod in the meantime.

Everything seemed fine, I must have had it on for like 2 hours, just on ichat and surfing on safari, not really even doing much yet. Then someone imed me in ichat, and I go to answer, it says I was disconnected for closing ichat. Well, I didnt, but clicked on the icon in the dock anyway....and this grey screen scrolls over the page and says I need to restart. So I restart, and it get stuck on the blue loading page. I restart again, to the same thing.


I'm just so sad and disappointed, I've been saving money up for so long and I've been lusting for a mac for like, 4 years. I'm not even going to mention this to my parents, they're already in sticker shock. The closest apple store is a good half hour from me. I mean I'm going regardless tomorrow to get a new one, its just like...ugh. What a drag. Anyone else have/hear of an experience like this??
This is sheerly out of curiousity here but, why did you decide to drop $2900 on a MacBook? Are you planning to use it for hardcore graphic design, maybe some movie editing?
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Khris

 
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Quote:
Originally Posted by keystone View Post
no, im not going to try and see if it works, because if i get a system that has problems within the first three hours of owning it, i don't want to chance more problems in the future. im sorry, is it too much to ask that a very expensive laptop actually works properly when i get it? i know things happen, i know computers are never perfect, and i know software glitches happen. i do web design for 8 hours a day, believe me, ive experienced it plenty of times. but it should not happen with a brand new computer.

im not running and hiding, im proactively taking steps to make sure things like this don't happen again. obviously in this case, the problem DOES lie in the system not the user...i shouldnt HAVE to fixed a brand new computer. sure, i could if i wanted to, but its the principle of the matter. now if i would have bought this say, 6 months ago, or even 2 months ago, i probably would have tried to restore myself to save the trip. but if something doesnt work in the FIRST 3 HOURS well, im going to head right back up there. and by bringing it back to the store, i can get it fixed...its not like im shutting it under my bed and crying all day. it broke down at 12 am - not much i can do at that time of night- im at work now, and the first chance i get to have a spare 2 hours i will be at the cherry hill mall. i apologize for sharing my experience on a forum when frustrated and disappointed with people (i thought?) would empathize...my parents certainly don't understand what im talking about with macs.

you certainly didn't need to be condescending.
No one was being condescending, they are simply being honest based upon experience.

Take an hour or so and reinstall the OS. Not only will this let you become more familiar with the machine, but it will also tell you if there is a problem with the Hardware, or there was just a software glitch which caused the problem. Taking it back to the Apple store is going to result in you sitting there while the OS gets reinstalled anyway......so why not do it from the comfort of your home?

You can either play the victim card, or be "proactive" and reinstall the OS. If it fails again, you can then go back to the Apple store with more ammunition and they may just outright exchange it at that point.

If you aren't willing to put forth an effort to help yourself, why are you expecting others? It sucks that this happened, but come on, take a step back and realize that stuff happens for no reason. Maybe your new MBP was so excited that it had been purchased and was being used that it just couldn't contain itself any longer and kernel panicked!
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