New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus • Advice and insight from world-class Apple enthusiasts • Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - another battery issue


Post Reply New Thread Subscribe

 
Thread Tools
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
I would like to start out by saying sorry if anything I am asking has been covered already.

15" MacBook Pro (purchased about April 2007)
OS X 10.5.2
battery 36 cycles

I really haven't utilized the portability of my computer until this summer. I usually keep it on my desk plugged into the AC adapter, but this summer I have been doing a lot of work which requires me to be on and off the charger. Today is the first day my computer has ever acted up, aside from an occasional freeze from time to time.

Today when I woke up, I noticed my charging status light kept flashing between orange and green. I found this a little odd because it had been charging all night. Ironically enough I was planning on doing a battery recondition today(it would have been my first), so I was trying to use my battery all the way down to zero. I had my MacBook Pro on my bed and I was doing some work. The weather was pretty hot today but I really didn't think anything of it. All of a sudden around 50% charge, my laptop turned off. I figured it could have been an overheat issue, so I waited a little before I turned it back on and it started loading and then turned off right away again. I went and put it back on the charger and it turned on just fine.

I was pretty frustrated by this point so I called Apple Care. I explained the issue and they informed me how my warranty had expired and how my battery wasn't up for recall. We did go through two different types of resets and she told me if the issue continued, I most likely needed a new battery. She recommended I take it to an Apple Store to get it checked for overheat damage as well. She claims MacBook Pros are not really "laptops" but "portable computers" and really shouldn't be used on beds. I really never realized there were vents on the computer until I looked really hard today and found them around the LCD joint.

So after my call to Apple Care I kept using my laptop and once again at around 50% charge it turned off without warning. This has to be one of the most frustrating Apple issues I have ever dealt with. I have always been a loyal Apple supporter and have always put so much faith in their products. I don't want to lose out on my $2k investment because of this.

So is anyone familiar with this issue? Anyone think it's a battery issue? How can I tell if I have heat damage?(the computer works fine when connected to the AC adapter) If it is a battery issue, should I keep bothering Apple for a free one or should I just buy one?
QUOTE Thanks
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
If it is at all helpful, the two resets I did with Apple Care were the remove battery and hold power button down for 10 seconds one and the hold option+apple+R+P+the power button one till you get three chimes.

Also, I upgraded from Tiger to Leopard.

Ughhh... So frustrated. The closest Apple store is about an hour away and I really don't want to throw big $$$ into getting this fixed.
QUOTE Thanks
cknight88

 
cknight88's Avatar
 
Member Since: Aug 08, 2007
Location: Surrey, United Kingdom
Posts: 88
cknight88 is on a distinguished road
Mac Specs: 2.4AlumBook, 4g iphone, 64wifi iPad, Atv2, Ipod classic

cknight88 is offline
I haven't suffered from this myself... but from what you've described im pretty decided on it being just a duff battery! The fact it works plugged into AC makes me pretty sure it would be that.

As for further heat damage id say just get a replacement battery run your mac for a while and see where it takes you first, if you still experience problems then id take it somewhere to be inspected.
At the end of the day if you spend $200+ atleast your $2K notebook is functioning!
QUOTE Thanks
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
Should I keep bothering Apple for a free battery? I've heard about people having luck with this, especially if their battery cycles were low.
QUOTE Thanks
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
Just an update, my battery will only charge to 97% now.
QUOTE Thanks
xstep

 
xstep's Avatar
 
Member Since: Jun 25, 2005
Location: On the road
Posts: 3,231
xstep is a name known to allxstep is a name known to allxstep is a name known to allxstep is a name known to allxstep is a name known to allxstep is a name known to allxstep is a name known to all
Mac Specs: 2011 MBP, i7, 16GB RAM, MBP 2.16Ghz Core Duo, 2GB ram, Dual 867Mhz MDD, 1.75GB ram, ATI 9800 Pro vid

xstep is offline
Calibrate the battery as you were going to do.

I've been having the same issue in the last week, but I know it could be my battery as it has been charged many many times. My cycle count is 388 and the full charge capacity is only 1768mAh. When I took the machine into Apple recently to see if I could get a new battery, because the charge only lasts under 1 hour, I was told a high cycle count like that is not covered under the extended warranty I paid good money for because it was considered ware & tear.

Anyway, now when the charge is still very high (65-74%), I've had the machine shut completely down. It only happens some times, not always. I plug it in and I can boot again.

I'm planning on buying a new battery to see if that fixes the problem. Probably this coming weekend. Sure hope it solves the issue, as this is not 'normal' behavior.

CameraTime - Time lapse photography for novice and advanced users.

When asking questions, post the version of your software. You'll receive better answers.

Please post your results to the thread as it is good feedback.
QUOTE Thanks
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
UPDATE

After my third call to Apple, the CSR finally said she would speak to her supervisor and I ended up getting a free battery replacement.
QUOTE Thanks
xwingsct

 
Member Since: Aug 12, 2006
Posts: 15
xwingsct is on a distinguished road

xwingsct is offline
Quote:
Originally Posted by rothko View Post
If it is at all helpful, the two resets I did with Apple Care were the remove battery and hold power button down for 10 seconds one and the hold option+apple+R+P+the power button one till you get three chimes.

Also, I upgraded from Tiger to Leopard.

Ughhh... So frustrated. The closest Apple store is about an hour away and I really don't want to throw big $$$ into getting this fixed.
OK I feel really stupid right now. I'm trying to reset the way you describe.
I remove the battery with the AC attched. Press and hold power button for 10 second and I would hear long beep then I press and hold option+apple+r+p+power (I need extra hand for that) the laptop would boot up and it just go right into log in screen and I didn't hear any chimes.
Did I do it right?
QUOTE Thanks
rothko

 
Member Since: May 26, 2008
Posts: 37
rothko is on a distinguished road
Mac Specs: 15" MBP 2.16GHz, 1GB RAM, 120GB HD

rothko is offline
I would call Apple.
QUOTE Thanks

Post Reply New Thread Subscribe


« The Decider - MBP 2.5GHz - 4GB memory!? | Waterlogged! »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Battery Issue with the Ipod 160 GB Classic HuskerDu iPod Hardware and Accessories 10 09-16-2009 04:37 PM
iPod and iPhone battery issue emanresu00 iPhone Hardware and Accessories 0 09-16-2007 08:46 AM
Battery Issue Martin. Apple Notebooks 1 09-15-2007 09:34 AM
iBook battery fails after HD replacerment ygab Apple Notebooks 2 08-22-2004 11:16 PM
Apple Silent on iBook Battery Issue schweb Apple Notebooks 2 03-12-2003 12:54 PM

All times are GMT -4. The time now is 02:48 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?