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  1. #1

    Computer.Geek's Avatar
    Member Since
    Oct 25, 2004
    Location
    Toronto, Canada
    Posts
    201
    Specs:
    13.3" 2.26 GHz MBP, 2GB RAM, 640GB HD
    how come help menu doesn't load?
    Hello,

    I am trying to click and use the help feature on the FINDER but it keeps on opening and crashing. on the help feature on programs like idvd and safari, the help menu loads up wih no problem. is his normal?

  2. #2

    immdb's Avatar
    Member Since
    Nov 04, 2003
    Location
    Southern Indiana
    Posts
    654
    Specs:
    Mac Pro Quad Xeon 2.66GHz 3GB RAM, G4 Quicksilver w/Sonnet 1GHz Encore ST, 1ghz G4 Powerbook
    Repair permissions
    Run maintenance scripts (MacJanitor or the like)

    If no help…

    I've not done this, but have seen it suggested…Search for files/folders containing com.apple.help and delete them. From what I understand, the help files will be rebuilt by the OS.

    These are the files/folders that were found on my system:
    com.apple.helpui.plist
    com.apple.helpui
    com.apple.helpviewer.plist
    com.apple.help.plist
    com.apple.helpui

    Again, I've not done this in its totality, so travel at your own risk. (I really think that they will all be rebuilt.)

  3. #3

    Computer.Geek's Avatar
    Member Since
    Oct 25, 2004
    Location
    Toronto, Canada
    Posts
    201
    Specs:
    13.3" 2.26 GHz MBP, 2GB RAM, 640GB HD
    Sorry I am new to OS X, but how exactly do i do repair permissions and such? i looked into system preferences but could not find anything. sorry i'm used to windows xp!

  4. #4

    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Location
    Munich
    Posts
    9,073
    Specs:
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    To repair permissions go to applicaitons->utilities->disk utility, select your startup disk and hit 'repair disk permissions'


    But I think you need to do the other thing that was suggested (trashing the .plist files)

  5. #5

    Macman's Avatar
    Member Since
    Oct 30, 2004
    Location
    San Antonio, Texas
    Posts
    4,374
    Specs:
    PowerMac G4 Cube 450mhz 832mb
    yea, try deleting the preferences as mentioned above, if not, repair permissions and run crons and such with macjanitor, cocktail, or xupport.

  6. #6

    immdb's Avatar
    Member Since
    Nov 04, 2003
    Location
    Southern Indiana
    Posts
    654
    Specs:
    Mac Pro Quad Xeon 2.66GHz 3GB RAM, G4 Quicksilver w/Sonnet 1GHz Encore ST, 1ghz G4 Powerbook
    You can download MacJanitor here:

    http://www.macupdate.com/info.php/id/5856

    Click on the lock – enter your password – click on "All Tasks"

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