how come help menu doesn't load?

Computer.Geek · Computer.Geek #1 (**permalink**)

11-16-2004, 04:26 AM

Hello,

I am trying to click and use the help feature on the FINDER but it keeps on opening and crashing. on the help feature on programs like idvd and safari, the help menu loads up wih no problem. is his normal?

immdb · immdb #2 (**permalink**)

11-16-2004, 08:25 AM

Repair permissions
Run maintenance scripts (MacJanitor or the like)

If no help…

I've not done this, but have seen it suggested…Search for files/folders containing com.apple.help and delete them. From what I understand, the help files will be rebuilt by the OS.

These are the files/folders that were found on my system:
com.apple.helpui.plist
com.apple.helpui
com.apple.helpviewer.plist
com.apple.help.plist
com.apple.helpui

Again, I've not done this in its totality, so travel at your own risk. (I really think that they will all be rebuilt.)

Computer.Geek · Computer.Geek #3 (**permalink**)

11-16-2004, 10:31 AM

Sorry I am new to OS X, but how exactly do i do repair permissions and such? i looked into system preferences but could not find anything. sorry i'm used to windows xp!

Aptmunich · Aptmunich #4 (**permalink**)

11-16-2004, 12:41 PM

To repair permissions go to applicaitons->utilities->disk utility, select your startup disk and hit 'repair disk permissions'

But I think you need to do the other thing that was suggested (trashing the .plist files)

Macman · Macman #5 (**permalink**)

11-16-2004, 01:12 PM

yea, try deleting the preferences as mentioned above, if not, repair permissions and run crons and such with macjanitor, cocktail, or xupport.

immdb · immdb #6 (**permalink**)

11-16-2004, 01:45 PM

You can download MacJanitor here:

http://www.macupdate.com/info.php/id/5856

Click on the lock – enter your password – click on "All Tasks"

Aptmunich #4 (permalink)
Member Since: Mar 09, 2004 Location: Munich Posts: 9,075 Mac Specs: Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2	11-16-2004, 12:41 PM To repair permissions go to applicaitons->utilities->disk utility, select your startup disk and hit 'repair disk permissions' But I think you need to do the other thing that was suggested (trashing the .plist files) Mac-Forums Twitter \| Mac-Forums Blog My Twitter \| Jetplane Journal
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how come help menu doesn't load?

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Computer.Geek #1 (permalink)
Member Since: Oct 25, 2004 Location: Toronto, Canada Posts: 200 Mac Specs: 13.3" 2.26 GHz MBP, 2GB RAM, 640GB HD	11-16-2004, 04:26 AM Hello, I am trying to click and use the help feature on the FINDER but it keeps on opening and crashing. on the help feature on programs like idvd and safari, the help menu loads up wih no problem. is his normal?
	QUOTE Thanks

immdb #2 (permalink)
Member Since: Nov 04, 2003 Location: Southern Indiana Posts: 652 Mac Specs: Mac Pro Quad Xeon 2.66GHz 3GB RAM, G4 Quicksilver w/Sonnet 1GHz Encore ST, 1ghz G4 Powerbook	11-16-2004, 08:25 AM Repair permissions Run maintenance scripts (MacJanitor or the like) If no help… I've not done this, but have seen it suggested…Search for files/folders containing com.apple.help and delete them. From what I understand, the help files will be rebuilt by the OS. These are the files/folders that were found on my system: com.apple.helpui.plist com.apple.helpui com.apple.helpviewer.plist com.apple.help.plist com.apple.helpui Again, I've not done this in its totality, so travel at your own risk. (I really think that they will all be rebuilt.)
	QUOTE Thanks

Macman #5 (permalink)
Member Since: Oct 30, 2004 Location: San Antonio, Texas Posts: 4,374 Mac Specs: PowerMac G4 Cube 450mhz 832mb	11-16-2004, 01:12 PM yea, try deleting the preferences as mentioned above, if not, repair permissions and run crons and such with macjanitor, cocktail, or xupport.
	QUOTE Thanks

immdb #6 (permalink)
Member Since: Nov 04, 2003 Location: Southern Indiana Posts: 652 Mac Specs: Mac Pro Quad Xeon 2.66GHz 3GB RAM, G4 Quicksilver w/Sonnet 1GHz Encore ST, 1ghz G4 Powerbook	11-16-2004, 01:45 PM You can download MacJanitor here: http://www.macupdate.com/info.php/id/5856 Click on the lock – enter your password – click on "All Tasks"
	QUOTE Thanks

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