MacBook - Apple Replaced 3rd Party RAM

srp · srp #1 (**permalink**)

03-12-2008, 06:52 PM

I sent my MacBook in for repairs and I just got it back this afternoon. About 2 weeks ago, I purchased some memory modules from Crucial.com but Apple removed them and replaced them with the two original modules. There's no reason given for the removal of this RAM. Is this normal behavior? Should I just put the memory back in? Or, what?

RONE · RONE #2 (**permalink**)

03-12-2008, 07:09 PM

What was the problem with the MB? Sometimes non-mac ram is the issue, and replacing it with apple ram might have fixed the problem.

srp · srp #3 (**permalink**)

03-12-2008, 07:10 PM

Quote:

Originally Posted by RONE

What was the problem with the MB? Sometimes non-mac ram is the issue, and replacing it with apple ram might have fixed the problem.

The fan was grinding. So, they replaced the fan.

fyrman22 · fyrman22 #4 (**permalink**)

03-12-2008, 07:33 PM

They always take it out so when they boot it up they know everything works properly with the stock RAM.

srp · srp #5 (**permalink**)

03-12-2008, 07:40 PM

Quote:

Originally Posted by fyrman22

They always take it out so when they boot it up they know everything works properly with the stock RAM.

That would explain why they removed it. So, would it be alright to put the other memory in if they didn't indicate anything was wrong with it?

Kash · Kash #6 (**permalink**)

03-12-2008, 07:48 PM

So Apple replaced the modules and sent you the Crucial modules as well?

D3v1L80Y · D3v1L80Y #7 (**permalink**)

03-12-2008, 07:52 PM

Your third-party RAM is not covered under APP. For any work to be done on your computer, any third-party, non-Apple DYI upgrades (RAM, HDD, etc) must be removed/replaced prior to a repair. They can only verify that the computer works using the parts and materials that they have provided and/or installed.

srp · srp #8 (**permalink**)

03-12-2008, 07:53 PM

Quote:

Originally Posted by Kash

So Apple replaced the modules and sent you the Crucial modules as well?

Yes. Now, I have 2 sets of Apple RAM (the first set that my MacBook came with and now this new set that Apple put in after removing the Crucial RAM). There's no reason given, though, as to why they removed it in the first place.

srp · srp #9 (**permalink**)

03-12-2008, 07:59 PM

Quote:

Originally Posted by D3v1L80Y

Your third-party RAM is not covered under APP. For any work to be done on your computer, any third-party, non-Apple DYI upgrades (RAM, HDD, etc) must be removed/replaced prior to a repair. They can only verify that the computer works using the parts and materials that they have provided and/or installed.

Okay. I can understand that. It just seems like a waste to send me new memory modules when I already have the originals that my MacBook came with. If they needed the Apple RAM, I could have easily put it back in before I shipped it. But, I didn't know.

technologist · technologist #10 (**permalink**)

03-12-2008, 09:49 PM

It sounds like a mistake to me. The techs take apart dozens, if not hundreds of Macs a day down at the depot. They probably just forgot how much memory was supposed to be in, or temporarily confused yours with someone else's, or put memory in for testing and forgot to take it out.

You can try to return the extra Apple memory I suppose...I don't know if they'd accept it...or just sell your surplus on Craigslist.

KamileonX · KamileonX #11 (**permalink**)

03-13-2008, 09:31 AM

I hope it's at least the same capacity RAM that you had originally....

Kash #6 (permalink)
Member Since: Dec 03, 2006 Location: Irvine, CA Posts: 9,385 Mac Specs: Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G	03-12-2008, 07:48 PM So Apple replaced the modules and sent you the Crucial modules as well? June 2007 July 2009
	QUOTE Thanks

D3v1L80Y #7 (permalink)
Member Since: Feb 02, 2004 Location: PA Posts: 12,455 Mac Specs: MacBook	03-12-2008, 07:52 PM Your third-party RAM is not covered under APP. For any work to be done on your computer, any third-party, non-Apple DYI upgrades (RAM, HDD, etc) must be removed/replaced prior to a repair. They can only verify that the computer works using the parts and materials that they have provided and/or installed. __________________________________________________ Posting and YOU\|Forum Community Guidelines\|The Apple Product Cycle\|Forum Courtesy mac: a waterproof raincoat made of rubberized fabric MAC: a data communication protocol sub-layer, also known as the Media Access Control Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.
	QUOTE Thanks

KamileonX #11 (permalink)
Member Since: Oct 12, 2007 Location: Mississauga, Ontario, Canada Posts: 107 Mac Specs: MBP 15" Gloss, 2.4 GHz C2D, 4GB DDR2, 160 GB @ 7200 HDD, 256 MB 8600M GT	03-13-2008, 09:31 AM I hope it's at least the same capacity RAM that you had originally.... *KamileonX (Lawrence)* MacBook Pro 15" (Glossy) Custom 2.4 GHz Intel Core 2 Duo, 4 GB OCZ DDR2 667 MHz RAM, 160 GB 7200 RPM Hard Drive, 256 MB GeForce 8600M GT Graphics, Mac OS X Leopard v10.5.2
	QUOTE Thanks

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Mac RAM (memory)	JamminJonah	Other Hardware and Peripherals	18	10-05-2009 02:31 AM
RAM - Apple or Other?	SPOW05	Apple Desktops	7	12-20-2005 09:20 PM
Apple Stock	WilliS	Schweb's Lounge	4	10-15-2004 01:13 AM

MacBook - Apple Replaced 3rd Party RAM

Internet Services

Web Development

Digital Marketing

Consumer Tech

srp #1 (permalink)
Member Since: Jun 07, 2007 Location: Louisiana Posts: 47	03-12-2008, 06:52 PM I sent my MacBook in for repairs and I just got it back this afternoon. About 2 weeks ago, I purchased some memory modules from Crucial.com but Apple removed them and replaced them with the two original modules. There's no reason given for the removal of this RAM. Is this normal behavior? Should I just put the memory back in? Or, what?
	QUOTE Thanks

RONE #2 (permalink)
Member Since: Apr 02, 2007 Location: Merriam, KS Posts: 764 Mac Specs: 15" MBP Core Duo 2.0GHz 1.5GB, 20" iMac C2D 2.4GHz 4GB, PowerPC G4 500MHz 512MB	03-12-2008, 07:09 PM What was the problem with the MB? Sometimes non-mac ram is the issue, and replacing it with apple ram might have fixed the problem.
	QUOTE Thanks

fyrman22 #4 (permalink)
Member Since: Jan 25, 2005 Location: WPB,FL Posts: 631 Mac Specs: MacBook Pro, Mac Mini, TV, iPhone, Nano	03-12-2008, 07:33 PM They always take it out so when they boot it up they know everything works properly with the stock RAM.
	QUOTE Thanks

technologist #10 (permalink)
Member Since: Mar 30, 2004 Location: USA Posts: 4,744 Mac Specs: 12" Apple PowerBook G4 (1.5GHz)	03-12-2008, 09:49 PM It sounds like a mistake to me. The techs take apart dozens, if not hundreds of Macs a day down at the depot. They probably just forgot how much memory was supposed to be in, or temporarily confused yours with someone else's, or put memory in for testing and forgot to take it out. You can try to return the extra Apple memory I suppose...I don't know if they'd accept it...or just sell your surplus on Craigslist.
	QUOTE Thanks

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)