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  1. #1

    kentsb's Avatar
    Member Since
    Jan 19, 2008
    Location
    Northern California
    Posts
    73
    Specs:
    iMac 21.5" with Retina 4K Display, 3.1GHz i5, 16GB RAM, 256GB Flash Storage Late 2015
    Unhappy iMac dead after 9 days
    Well my brand spanking new iMac was dead as a door nail this morning when I sat down at my desk. Not only do I get to immediately experience Apple computers for the first time I get to experience Apple service for the first time.

    I bought it a a local computer store. My city is not big enough for an Apple store. So my question is will I have a good experience going forward or might this be the beginning of a sad experience?

    If it died in the first 9 days I am fearful I might have a lemon.

    Thanks for any thoughts or experiences. I am posting this message with my 5 year old Dell that has given me nothing but continuous and uninterrupted service.

    I miss my iMac already!

  2. #2
    MacHeadCase
    Guest
    I personally wall Apple Care before going to the repair shop. Get them to open up a ticket (or whatever they call it for service) and see what the best way to proceed would be.

    For the heck of it, they'll make you go through a couple of troubleshooting procedures but it would be best if Apple Care was aware of your situation, IMO. This is definitely not normal.

  3. #3


    Member Since
    May 31, 2007
    Location
    Florida
    Posts
    538
    Specs:
    C2D 27" W/ MAGIC MOUSE,iPhone 3GS
    Since its brand new they should provide you the proper trouble shooting techniques in getting it fixed.It might just be something simple.Macs tend to kind of weird you out at first when you are sitting there and you really do not know what its doing until you notice the little white dot blinking meaning its in sleep mode or the white dot just totally lit up.Maybe the cord was not fully plugged in.I have noticed that people tend not to securely put the cord all the way in or what not and then there you have it...it seems as though its not working.Im not a professional but i would atleast give them a call first before trying to lug it to the store.

  4. #4


    Member Since
    Oct 27, 2006
    Posts
    897
    You are covered, it is an inconvenience to be sure; but, much better for it to die nine days into it than one year and nine days!

  5. #5

    LadyInRed's Avatar
    Member Since
    Jan 13, 2008
    Posts
    46
    Quote Originally Posted by kentsb View Post

    If it died in the first 9 days I am fearful I might have a lemon.

    Thanks for any thoughts or experiences. I am posting this message with my 5 year old Dell that has given me nothing but continuous and uninterrupted service.

    I miss my iMac already!
    Aw, so sorry to hear you're having a bad start of it. Call Apple as others have said. Since it died in the first 9 days, you should be able to get a replacement I believe, since you're under the 14 days allowed to have it declared a DOA. (Correct me if I'm wrong, someone).

    If not, I wouldn't worry too much, Apple will have you back up and running asap. Also, if they have to repair your machine 3 times, its my understanding that you can get it exchanged on the 4th repair for new computer, provided you still have Apple Care on it. (Again, someone correct me if I'm wrong please )
    When we worry about tomorrow, we rob ourselves of the joy we could be feeling today!

  6. #6

    mcjacksonnelson's Avatar
    Member Since
    Jan 31, 2008
    Location
    Chicago
    Posts
    375
    Specs:
    2.53 Intel Core Duo Mac Mini; 4g RAM; 350g HD, OS 10.6.3
    yeah, hope this doesn't turn you off to apple at all. i've always felt their customer service was top notch. first time i went to a genius bar and they offered me a bottled water and an issue of Dwell while i waited, i was hooked. apple will take good care of you. good luck.
    "You can't fight in here, this is the war room!"

    CONSTRUCTIV Art & Design

  7. #7

    kentsb's Avatar
    Member Since
    Jan 19, 2008
    Location
    Northern California
    Posts
    73
    Specs:
    iMac 21.5" with Retina 4K Display, 3.1GHz i5, 16GB RAM, 256GB Flash Storage Late 2015
    iMac not dead after 9 days
    Good news! I don't know why my iMac would not turn on yesterday but it works now. Thanks for everyones comments and suggestions.

  8. #8

    mikepugs's Avatar
    Member Since
    Sep 20, 2007
    Location
    West Chester, PA
    Posts
    218
    Specs:
    15" Macbook Pro 2.66 GHz, 4GB 1067 MHz running Snow Leopard
    Quote Originally Posted by kentsb View Post
    Good news! I don't know why my iMac would not turn on yesterday but it works now. Thanks for everyones comments and suggestions.
    Sometimes they just need a rest

    You probably wore it out exploring in your "new toy" joy!
    l 8GB iPhone 3G l 15" Macbook Pro l Powerbook G4 15" l 8GB iPod Touch l 4GB iPod Mini l

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