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  1. #1


    Member Since
    Mar 15, 2007
    Posts
    23
    Specs:
    Imac 20", 2.16GHz,2Gb Ram, 256MB Graphic card. 80Gig Ipod
    attention new imac - problems with video card
    I have a brand new imac. The video card is not working properly. Apple does not have an official issue or resolution date for fix. I was told that I could not return the computer without paying restocking fee. They will not fix it now!! Because they donít know how long it will take for the fix to happen (something to do with drivers) I asked salesman are you letting new customers know about it? his reply was "nope, apple does not have anything official for the problem or the solution" so he gave me the following link. The good news is that they are aware of it. So basically after calling them 3 times and then sending me to the store to have one of their genius ( I think they are when It comes to marketing strategy. Sell something that is not working properly.) Oh by the way it gets only worse when you used something like final cut express of aperture, so you should be ok as long as your graphics card is not push to the limit. Unfortunately for me, I bought it for that reason. Good luck to you if you are having the same problems


    http://gizmodo.com/gadgets/imac/ati-...ues-307409.php

  2. #2

    BlackSheep's Avatar
    Member Since
    Jul 02, 2007
    Location
    California
    Posts
    27
    Specs:
    24' Al_iMac 2.8GHz 4GB Ram 1TB HD, 15" PB 1.5GHz 1GB Ram 160GB HD, 2x30GB iPod, 2x Shuffle, Nano
    That sucks. I don't know what to say. I haven't had one problem with my new Mac. Sorry.

  3. #3

    Alexis's Avatar
    Member Since
    Apr 20, 2006
    Posts
    2,255
    Specs:
    Al iMac 20" 2.4Ghz Intel Core 2 Duo
    My 20" has been working flawlessly, whether pushed or not.
    I think some of the 24" Macs have been affected, and just a few of the 20 inchers.

    There will be a fix for it by the end of the month - Apple have released a statement on their website.

  4. #4


    Member Since
    Mar 15, 2007
    Posts
    23
    Specs:
    Imac 20", 2.16GHz,2Gb Ram, 256MB Graphic card. 80Gig Ipod
    Thanks
    Thanks. Glad to hear that you guys are not having problems, my previous model Imac 20 is working fine, anything with a ATI Radeon HD 2600 PRO with 256MB memory, is having issues. Thanks

  5. #5

    Alexis's Avatar
    Member Since
    Apr 20, 2006
    Posts
    2,255
    Specs:
    Al iMac 20" 2.4Ghz Intel Core 2 Duo
    Except mine :-)

    No problems at all with my 20" HD 2600.

  6. #6


    Member Since
    Aug 08, 2007
    Posts
    31
    is there a way to test to see if your graphics card is working properly or not?

  7. #7


    Member Since
    Mar 15, 2007
    Posts
    23
    Specs:
    Imac 20", 2.16GHz,2Gb Ram, 256MB Graphic card. 80Gig Ipod
    hi
    They dont know what it is, they are telling me is the drivers conbination hardware.

  8. #8

    Alexis's Avatar
    Member Since
    Apr 20, 2006
    Posts
    2,255
    Specs:
    Al iMac 20" 2.4Ghz Intel Core 2 Duo
    is there a way to test to see if your graphics card is working properly or not?
    Just by using it. If there's a problem, you'll experience odd blocks of colour and system freezes.

  9. #9


    Member Since
    May 04, 2007
    Posts
    18
    Specs:
    24" Intel 2.4 ghz
    Quote Originally Posted by aj84 View Post
    Thanks. Glad to hear that you guys are not having problems, my previous model Imac 20 is working fine, anything with a ATI Radeon HD 2600 PRO with 256MB memory, is having issues. Thanks
    No problems here. 24" with HD2600 Pro

  10. #10


    Member Since
    Sep 25, 2007
    Posts
    213
    No problems here either 20" iMac


    Quote Originally Posted by WOTTO View Post
    No problems here. 24" with HD2600 Pro

  11. #11

    illy5603's Avatar
    Member Since
    Sep 19, 2007
    Location
    Sacramento, California
    Posts
    116
    Specs:
    2.4 ghz "new" 24" iMac
    Good luck getting it fixed with sofware / firmware. My problems seemed a lot like hardware. I am on my 3rd new iMac with the same software and firmware as the other two and this one is working fine. This leads me to believe the problem is hardware. I am sure Apple will stand behind the systems and get it fixed though.

  12. #12

    theonegod's Avatar
    Member Since
    Nov 02, 2006
    Posts
    476
    Specs:
    24" 2.8ghz IMAC, MB Pro
    I mostly see the problem when I try to play warcraft. never more then 10 min before I freeze. I had read this was a driver issue. Do you guys actually think I should exchange my IMAC? 24" extreme.

  13. #13

    dfordean's Avatar
    Member Since
    Oct 01, 2007
    Location
    Australia
    Posts
    10
    Specs:
    Imac 20" 2.4GHz Leopard
    I have the latest imac here in oz and no problems encountered so far. Thats exactly why I left the PC environment to get away from freezes and blue screens! Hope Mac sorts it out soon! Good luck.

  14. #14

    BlackSheep's Avatar
    Member Since
    Jul 02, 2007
    Location
    California
    Posts
    27
    Specs:
    24' Al_iMac 2.8GHz 4GB Ram 1TB HD, 15" PB 1.5GHz 1GB Ram 160GB HD, 2x30GB iPod, 2x Shuffle, Nano
    For those of you who are having problems. How much ram and what processor do you have.

  15. #15


    Member Since
    Mar 15, 2007
    Posts
    23
    Specs:
    Imac 20", 2.16GHz,2Gb Ram, 256MB Graphic card. 80Gig Ipod
    2.4GHz Intel Core 2 Duo
    2GB memory
    ATI Radeon HD 2600

    the problem is running any software, and even during desktop operations (so before i do anything ) I would get weird looking graphs and then freezen

    http://gizmodo.com/gadgets/imac/ati-...ues-307409.php

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