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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac - DVD problems (Superdrive)


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gemigene

 
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Hi, I have an iMac 17 running Mac OS X 10.4.8 and I have a problem with my Superdrive (MAT****A DVD-R UJ-846).

Last night, I tried playing 2 store bought DVD's and upon inserting them, I could hear the drive whirring and ticking but to no avail, the DVD player didn't load. I loaded DVD player, inserted the disk and when I clicked on "play", i got the following message: "Supported disk not available". I then tried with VLC and got an error message also.

If I load a blank DVD, the drive spins for a few seconds then eject the disk. I then tried burning sample files on a blank disk and when I get the "insert disk" message, I load one then it does the same thing, spins then ejects the media. To test this further, I inserted my OS-X install DVD and it loaded OK (read the media).

I then tried the same but with CD's and everything was OK, read, write, play music CD's, etc.

Any ideas? Is my Superdrive failing after only 8 months of very limited use? Would cleaning the drive with a CD cleaner (which I never did) solve my problem?

Thanks,
Gene
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I don't know if this is a trend or not but a friend of ours bought her first Mac, an Intel-based iMac about 5 or 6 months ago and she just had to send it in to get her SuperDrive changed, it wasn't working properly either.

I would bring it in an Apple Store near you or a Mac store and get it checked.

Although you might want to give AppleCare a ring first. Your iMac is still under warranty.
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cazabam

 
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There does seem to be an issue with some of the superdrives. I had to have mine replaced because it wouldn't read CDs, and I know a couple of other people who have had issues. It's covered in warranty so get it changed
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gtg622r

 
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I inserted my MAC OS X install discs last night in order to install X11. The next time I inserted a DVD into the drive, it wouldn't mount (DVD Player gave me the same message you got). I restarted and accidentally left the DVD in the drive and after boot up, it was playing DVDs again.

Not sure why it happened after putting my Install Discs in or if that's related at all. Just something to try. Let me know if it works.
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gemigene

 
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Exactly what I thought and dreaded doing, while it's in the shop, I'll have to use my Spouse's WinBox...

Thanks,
Gene

ps. remember reading somewhere that certain Mat****a drives had issues. Should have called them MacShi**a... LOL
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gemigene

 
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Quote:
Originally Posted by gtg622r View Post
I inserted my MAC OS X install discs last night in order to install X11. The next time I inserted a DVD into the drive, it wouldn't mount (DVD Player gave me the same message you got). I restarted and accidentally left the DVD in the drive and after boot up, it was playing DVDs again.
Worth a try...

Thanks,
Gene
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gemigene

 
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Quote:
Originally Posted by gemigene View Post
Worth a try...

Thanks,
Gene
Didn't work...

Gene
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