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  1. #1

    gemigene's Avatar
    Member Since
    Jun 25, 2006
    Location
    Gatineau, QC, Canada
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    171
    Specs:
    24" 2.4Ghz C2D iMac, 2GB RAM, 320GB HD - iMac 17, 1.83 GHz C2D - Mac Mini - Airport Extreme Base
    DVD problems (Superdrive)
    Hi, I have an iMac 17 running Mac OS X 10.4.8 and I have a problem with my Superdrive (MAT****A DVD-R UJ-846).

    Last night, I tried playing 2 store bought DVD's and upon inserting them, I could hear the drive whirring and ticking but to no avail, the DVD player didn't load. I loaded DVD player, inserted the disk and when I clicked on "play", i got the following message: "Supported disk not available". I then tried with VLC and got an error message also.

    If I load a blank DVD, the drive spins for a few seconds then eject the disk. I then tried burning sample files on a blank disk and when I get the "insert disk" message, I load one then it does the same thing, spins then ejects the media. To test this further, I inserted my OS-X install DVD and it loaded OK (read the media).

    I then tried the same but with CD's and everything was OK, read, write, play music CD's, etc.

    Any ideas? Is my Superdrive failing after only 8 months of very limited use? Would cleaning the drive with a CD cleaner (which I never did) solve my problem?

    Thanks,
    Gene

  2. #2
    MacHeadCase
    Guest
    I don't know if this is a trend or not but a friend of ours bought her first Mac, an Intel-based iMac about 5 or 6 months ago and she just had to send it in to get her SuperDrive changed, it wasn't working properly either.

    I would bring it in an Apple Store near you or a Mac store and get it checked.

    Although you might want to give AppleCare a ring first. Your iMac is still under warranty.

  3. #3

    cazabam's Avatar
    Member Since
    Jun 06, 2006
    Posts
    1,153
    Specs:
    MacBook 2.0GHz White, 512MB RAM, 60GB HDD
    There does seem to be an issue with some of the superdrives. I had to have mine replaced because it wouldn't read CDs, and I know a couple of other people who have had issues. It's covered in warranty so get it changed

  4. #4

    gtg622r's Avatar
    Member Since
    Feb 22, 2007
    Location
    Chattanooga, TN
    Posts
    57
    Specs:
    15" MBP, 2.16GHz Intel C2D, 2GB Ram, 120 GB HD
    I inserted my MAC OS X install discs last night in order to install X11. The next time I inserted a DVD into the drive, it wouldn't mount (DVD Player gave me the same message you got). I restarted and accidentally left the DVD in the drive and after boot up, it was playing DVDs again.

    Not sure why it happened after putting my Install Discs in or if that's related at all. Just something to try. Let me know if it works.

  5. #5

    gemigene's Avatar
    Member Since
    Jun 25, 2006
    Location
    Gatineau, QC, Canada
    Posts
    171
    Specs:
    24" 2.4Ghz C2D iMac, 2GB RAM, 320GB HD - iMac 17, 1.83 GHz C2D - Mac Mini - Airport Extreme Base
    Thanls for the answers
    Exactly what I thought and dreaded doing, while it's in the shop, I'll have to use my Spouse's WinBox...

    Thanks,
    Gene

    ps. remember reading somewhere that certain Mat****a drives had issues. Should have called them MacShi**a... LOL

  6. #6

    gemigene's Avatar
    Member Since
    Jun 25, 2006
    Location
    Gatineau, QC, Canada
    Posts
    171
    Specs:
    24" 2.4Ghz C2D iMac, 2GB RAM, 320GB HD - iMac 17, 1.83 GHz C2D - Mac Mini - Airport Extreme Base
    Hmm...
    Quote Originally Posted by gtg622r View Post
    I inserted my MAC OS X install discs last night in order to install X11. The next time I inserted a DVD into the drive, it wouldn't mount (DVD Player gave me the same message you got). I restarted and accidentally left the DVD in the drive and after boot up, it was playing DVDs again.
    Worth a try...

    Thanks,
    Gene

  7. #7

    gemigene's Avatar
    Member Since
    Jun 25, 2006
    Location
    Gatineau, QC, Canada
    Posts
    171
    Specs:
    24" 2.4Ghz C2D iMac, 2GB RAM, 320GB HD - iMac 17, 1.83 GHz C2D - Mac Mini - Airport Extreme Base
    Nope
    Quote Originally Posted by gemigene View Post
    Worth a try...

    Thanks,
    Gene
    Didn't work...

    Gene

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