New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac - Scanner Problem (Epson)

Post Reply New Thread Subscribe

Thread Tools
Posts: n/a

Please point me to a FAQ or prior thread if this has been asked a thousand times..

I borrowed a friend's Epson scanner a while back and used it with my Intel iMac. It worked fine. Now another friend has given me her Epson 1670 scanner (different model) and it will not work. I ran the install from the CD, and when I launch Epson Scan, I get "Epson Scan cannot be started. Please use the troubleshooting assistant.... "

What do I need to do here? Any help would be most appreciated.
QUOTE Thanks

Kilted1's Avatar
Member Since: Sep 22, 2006
Location: Norway
Posts: 1,133
Kilted1 is just really niceKilted1 is just really niceKilted1 is just really niceKilted1 is just really niceKilted1 is just really nice
Mac Specs: 2 iMacs 17+20" 2.16GHz 2GB RAM 500MB HDD 256MB Graphic card. 60Gig 5th gen iPod with Video

Kilted1 is offline
For what little help this maybe .There is an app on yout iMac called Image capture You could try launching that . I had a similar problem with an old HP scanner .HP wanted money for the drivers (I used my Laptop PC instead.....I hate HP (The XP drivers were free however not for MAC..made my blood boil still this is off topic sorry) Good luck
QUOTE Thanks

earltash's Avatar
Member Since: Oct 05, 2005
Location: Maine
Posts: 42
earltash is an unknown at this point
Mac Specs: iMac G5, 20"- 2.1.Processor, 1.5 G Ram

earltash is offline
I have to use Photoshop to get my scanner to work.
I then use Epson Twain 5 to make it scan.Email me at: and I can email you back that software to try.
QUOTE Thanks
Posts: n/a


Since I had (stupidly) installed the old sfotware that was on the CD that had come with the scanner originally, I attempted an "uninstall" by dragging anything in the APPS folder with "Epson" in it to Trash. Then I downloaded the most recent drivers from Epson's website. Still no go.

Anyway long story short, I called Epson. I need to do another step to do a complete "uninstall", which Epson is emailing me. In the interim, I launched Image Capture and the scanner works fine.

So I made a few scans and then decided to make some edits. When I launched Photoshop Elements 4.0 however, it crashed with a "Quit Unexpectedly" error. It seemed to get hung up during the "Building Twain Menu Items" portion.

So I re-installed Photoshop Elements. No help.

I did something to my machine and I do not know what it was. The error begins with:

Date/Time: 2006-12-08 07:07:31.751 -0600
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4

Command: Photoshop Elements 4.0
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements Elements 4.0
Parent: WindowServer [58]
Rosetta: Yes

Version: 4.0 (20060216.m.125) (4.0)

PID: 241
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x69627261

and then continues with a further dump....

Can anyone help ?????
View Public Profile
Send a private message to scoostraw
Find More Posts by scoostraw
Add scoostraw to Your Buddy List
Big Mac
Addicted to MacNN

Join Date: Oct 2000
Location: Los Angeles, CA
Posts: 6,180
Report Abuse

Old Today, 12:58 PM
Reply With Quote Multi-Quote This Message Quick reply to this message
QUOTE Thanks
Posts: n/a

Hey it's fixed. I'll post here what happened in case this happens to someone else.

When I installed the Epson software, it used the Twain drivers. After that, OSX had Twain as a default. This confused Photoshop Elements and caused it to fail. When I called Adobe, they had me rename the Twain file - and presto - both the scanner and Photoshop are working.
QUOTE Thanks

Aptmunich's Avatar
Member Since: Mar 09, 2004
Location: Munich
Posts: 9,073
Aptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant futureAptmunich has a brilliant future
Mac Specs: Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2

Aptmunich is offline
I had the same issue with Photoshop and my epson scanner.

As soon as I installed the scanner, PS stopped working. I didn't notice this until quite some time later and spent absolutely ages looking for a solution.

I never put it together with the scanner, but when I deleted the twain file, it worked for me as well.
QUOTE Thanks

Member Since: Dec 18, 2006
Posts: 1
peter0013 is on a distinguished road

peter0013 is offline
I have the same %&#% problem. I tried to follow your good advices, but found that there is a lot of TWAIN-files. Wich ones? The Photoshop plugin TWAIN-files or the ones in Epson Scanner? Will Photoshop get the scanned images even if the plugins are deleted?

QUOTE Thanks
Posts: n/a


This was the file for me:

Applications / Adobe Photoshop Elements4.0 / Plug-Ins / Import/Export / Twain.plugin

I just renamed Twain.plugin to ~Twain.plugin (put a tilde in front of it). That's all it took.

-- Ken
QUOTE Thanks

Post Reply New Thread Subscribe

« recommended iMac upgrades | rename first computer name »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
Epson Photo R300 Driver Problem Towbar Other Hardware and Peripherals 2 10-10-2006 05:23 PM
Scanner problem paulgroovy Switcher Hangout 10 05-25-2006 10:26 PM
epson scanner drivers ChrisAngus Other Hardware and Peripherals 3 01-12-2006 01:02 PM
Epson 4870 Scanner problem with mini Stephen G Other Hardware and Peripherals 0 10-26-2005 11:23 PM
Odd Scanner Problem hank1 Apple Desktops 2 08-14-2005 09:15 AM

All times are GMT -4. The time now is 02:13 AM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?