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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

Message MS Office has encoutered a problems and needs to close


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uschiah

 
Member Since: Mar 31, 2014
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I was gone for a week and had my imac turned off. Now I'm not able to open any MS Office for mac applications as well as Adobe Acrobat Pro or Reader.
I downloaded ClamXav and scanned the computer. Found a couple malware and phishing files, deleted the files but still same problem. I had Shopos on my computer and I was not able to open the scan.
Do I have a virus on my computer? Any help will be appreciated.
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RadDave

 
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Quote:
Originally Posted by uschiah View Post
I was gone for a week and had my imac turned off. Now I'm not able to open any MS Office for mac applications as well as Adobe Acrobat Pro or Reader.
I downloaded ClamXav and scanned the computer. Found a couple malware and phishing files, deleted the files but still same problem. I had Shopos on my computer and I was not able to open the scan.
Do I have a virus on my computer? Any help will be appreciated.
Hello and welcome to the forum! Please provide some additional information: 1) iMac model/year; 2) OS installed; and 3) MS Office version and installation, i.e. is this Office for the Mac or do you have a Windows partition (if the latter, how are you running Windows)?

Before you turned off the iMac, were these programs working properly? Finally, I doubt that this is a virus issue, so other problems need to be explored and hopefully the additional comments about your system will help. Dave
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uschiah

 
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IMac 21.5" Mid 2011, 2.5 Ghz Intel Core i5, 12 GB 1333 Mhz DDR3, OS X 10.9.2, MS Office for Mac Standard 2011 installed 2012. Adobe Acrobat 8 Pro. I do not run windows on a separate platform.
Everything was working well with no problems when I powered down a week ago.
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harryb2448

 
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Have a read of this link on how to enter Library/Preferences and drag to the Trash any .plist file encountered for Microsoft Office 2011 (Word, Excel etc). :Leave the files in the Trash and reboot. New .plist files will be rebuilt and if there is no problem empty the Trash.


Find a .plist file for a specific application - Mac OS X Hints

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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uschiah

 
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Thank you, unfortunately it did not work. As it is affecting MS Office for Mac and Adobe Acrobat Pro I tried to uninstall Adobe Acrobat Pro using Acrobat Uninstaller and I get the same error report.
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uschiah

 
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Seems as the problem is affecting more applications including Garage band, Imovie and smilebox.
I'm certainly lost with this.
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uschiah

 
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Thank you everyone for your help. As the problem started with MS Office for Mac, I posted a question on Microsoft Community. I received this suggestion and I found a HP printer application interfering in the startup process.

http://support.microsoft.com/kb/2693802

Thanks again.
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uschiah

 
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chscag posted:
Whatever the problem is, it's system wide. Do this:

Boot to your recovery partition and verify your hard drive. Hold down the command + r keys on a reboot. Once in recovery, select utilities, Disk Utility. Verify the hard drive and repair if necessary. Let us know the results.

Disk Utility found no problems, HD is ok. Thanks.
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harryb2448

 
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Ahh the joys of HP driver software! Often late and sometimes do cause interference.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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