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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

There was an error in the App Store. Please try again later. (20)


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charliedatuna

 
Member Since: Feb 11, 2014
Posts: 2
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any ideas on how to remedy this?
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pigoo3

 
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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No idea...not enough information.

- Nick

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charliedatuna

 
Member Since: Feb 11, 2014
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running OSX 10.9
trying to update two apps, been getting this error message. tried them individually and together. friend cold boot and warm boot.
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vansmith

 
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Member Since: Oct 19, 2008
Location: Toronto
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Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

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Give this a try.

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WhidbyTomas

 
Member Since: Apr 21, 2014
Location: Whidbey Island Washington
Posts: 3
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Mac Specs: iMac, 10.9.2, basic box

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The proposed solution to click the Security and Privacy radio button Allow downloads from the Apple Store and identified developers doesn't work. That selection was already made, in my case. I tried deselecting, closing, and then selecting again. Error 20 was not impressed.
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MBP17•David

 
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Member Since: Feb 04, 2014
Location: East Midlands, UK
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Apologies for a very obvious suggestion, but have you tried to log out of the App Store, and login again? Sometimes it needs a confirmation of payment details, but is too shy to ask directly ... lol

Dvid

Last edited by MBP17•David; 04-21-2014 at 05:36 AM.
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WhidbyTomas

 
Member Since: Apr 21, 2014
Location: Whidbey Island Washington
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Good thought David! I worked this problem out with the help of Apple support. Your way might have been quicker than their way, but I'll share their way anyway.

But first, I'll note that you are right. The system was confused, whether because profile confusion or something else, the update notice didn't work because there wasn't really an update to download. And Apple support believes the allow download selection issue is irrelevant.

We reset things with the following process.
  1. Add a new test admin profile.
    a. Open System Preferences.
    b. Click Users & Groups.
    c. Click lock icon to unlock.
    d. Click +.
    e. Select Admin from New Account dropdown.
    f. Enter test (or anything defining and simple) at Full Name, Account Name, and Password.
    g. Click Create User.
    h. Lock and close.
  2. Click Apple (top left) and select Log out of... (current profile).
  3. Login to test (or whatever you named your new profile).
  4. Open/Launch Apple Store.
  5. Login to your Apple profile.
  6. Click Updates & check for downloads.
  7. After confirming there are no downloads, logout of test, and return to regular profile.
  8. Confirm that you no longer are notified of waiting updates or that you can install.
  9. Return to System Profile>Users and Groups.
  10. Remove test profile.
  11. Praise WhidbyTomas for his brilliant reporting.

PS, the name would be WhidbEyTomas, but for an inalterable typo.

Last edited by WhidbyTomas; 04-21-2014 at 03:02 PM. Reason: Added missing step to procedure.
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MBP17•David

 
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Member Since: Feb 04, 2014
Location: East Midlands, UK
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Nice one, WhidbeyTomas

Okay, so I started from #11 lol

Dvid
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WhidbyTomas

 
Member Since: Apr 21, 2014
Location: Whidbey Island Washington
Posts: 3
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Mac Specs: iMac, 10.9.2, basic box

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Quote:
Okay, so I started from #11 lol
YOU know what's important in life. :>)

Thomas

Last edited by WhidbyTomas; 04-21-2014 at 07:24 PM. Reason: Typo
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Slydude

 
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Member Since: Nov 15, 2009
Location: North Louisiana, USA
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Mac Specs: 2.8 GHz MacBook Pro 10.8,3 8 GB mem, 2.66 GHz Mac Pro - Dead, iPhone 4

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Haven't trued this yet but it's one more good reason to keep a "test" account on your Mac for testing these scenarios.

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"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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