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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

Late 2013 27" iMac crashing


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DPOC

 
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Hi,
I am new here, but I was hoping I could get some insight into what's causing my iMac to crash. I bought it with the 2 x 4gb sticks of RAM, and I have since installed 2 x 8gb Kingston sticks. I understand this could be a problem, having different sizes and brands. I wonder if it is this, or if I have dodgy RAM sticks?

The 2 8gb sticks are 1600 MHz DDR3.


Here is my OS X Problem Report:

Anonymous UUID: 9D43687C-251F-FB3F-A054-7E12103D305C

Tue Jan 21 15:36:25 2014
panic(cpu 0 caller 0xffffff800c0dc19e): Kernel trap at 0xffffff800c0d3b34, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff82b0e43008, CR3: 0x0000000114406043, CR4: 0x00000000001606e0
RAX: 0x0000000000000008, RBX: 0xffffff80423b6220, RCX: 0x0000000000000008, RDX: 0xffffff80423b6220
RSP: 0xffffff82bee53ee0, RBP: 0xffffff82bee53f50, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000ae0d28e5cd3, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0xffffff800c662d10, R14: 0xffffff8042655a40, R15: 0x00000001072cfc30
RFL: 0x0000000000010246, RIP: 0xffffff800c0d3b34, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff82b0e43008, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff82bee53b70 : 0xffffff800c022f69
0xffffff82bee53bf0 : 0xffffff800c0dc19e
0xffffff82bee53dc0 : 0xffffff800c0f3606
0xffffff82bee53de0 : 0xffffff800c0d3b34
0xffffff82bee53f50 : 0xffffff800c43ddb9
0xffffff82bee53fb0 : 0xffffff800c0f3e06

BSD process name corresponding to current thread: coreaudiod

Mac OS version:
13B42

Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 11960721527578
last loaded kext at 260394388211: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8e638000, size 65536)
last unloaded kext at 320686135356: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8e638000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.1.8
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.0f6
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0


Hope somebody can help me digest all that info

Cheers,
Daniel
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chscag

 
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One sure way to find out is pull the two Kingston 8 GB modules and run the iMac with just the two 4 GB modules it shipped with.

According to Mactracker and Apple, this is what your iMac can accept:

Maximum Memory 32 GB
Memory Slots 4 - 204-pin PC3-12800 (1600 MHz) DDR3 SO-DIMM


The panic report does indicate a memory problem, so it's a good bet that either the Kingston modules are bad (one or two) and/or they're not seated properly. I recommend pulling them and reseating them first. If it still panics, send them back and buy memory from either Crucial or OWC.
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Quote:
Originally Posted by chscag View Post
One sure way to find out is pull the two Kingston 8 GB modules and run the iMac with just the two 4 GB modules it shipped with........
I agree.. That looks like a memory issue..

I also agree with going through Crucial or getting Crucial Mac Certified RAM form Newegg or Amazon.


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DPOC

 
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Thanks for the replies.

Will give that a go. I bought the RAM brand new, but back in November, so I am unsure if I can get a refund or not.

Could it possibly be the pairing of 4's and 8's? Could that cause a problem like this?
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Give Kingston a miss and stick with OWC or Crucial memory. They are Mac specialists.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Quote:
Could it possibly be the pairing of 4's and 8's? Could that cause a problem like this?
No, that shouldn't cause the panics. It's either going to be a defective module or they're not seated correctly. As far as getting a refund, most memory has a lifetime warranty. As long as you didn't buy it from a seller on eBay or something like that, you should be able to get your money back.
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Just a note, and not to contradict others here but my experience over the last 10 years with Macs and Kingston Ram.

I have never once in any Mac I have owned ever had a Kingston stick that was the right specs for the Mac that ever once caused a crash or anything else. All my RAM is Kingston except this last older iMac due to I got a better deal from OWC.

I normally would 100% Back OWC RAM and always will, but just stating that fact. I had issues though with Other off brands and bought a replacement Kingston stick and never one issue. Is the Kingston RAM's specs exactly what Apple says to use for that model iMac?

You could have a bad stick but that brand has never let me down here.
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@Dennis:

His Kingston modules are the correct ones. Like I stated in my reply to him, it could be one bad module or they might not be seated properly. The late model iMacs have very tight memory slots and normally require a lot of "thumb pressure" to get them seated properly. I had that problem with my 2011 iMac. I actually had to get a soft cloth to use so I could push down hard enough to get the modules to seat (click in place). I haven't added memory to my 2013 27" iMac yet since it already has 8 GB installed by Apple.
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Quote:
Originally Posted by chscag View Post
@Dennis:

His Kingston modules are the correct ones. Like I stated in my reply to him, it could be one bad module or they might not be seated properly. The late model iMacs have very tight memory slots and normally require a lot of "thumb pressure" to get them seated properly. I had that problem with my 2011 iMac. I actually had to get a soft cloth to use so I could push down hard enough to get the modules to seat (click in place). I haven't added memory to my 2013 27" iMac yet since it already has 8 GB installed by Apple.
I agree with you 100%. I was just posting my experiences with Macs and kingston Ram.

The 2 slots on my late 2007 Aluminum iMac are VERY tight. Had to press very hard to be sure they seated all the way like you mentioned.
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Interesting information on the Kingstons. I have found of late that the iMac was crashing at lease once per day, and since removing the 2 Kingstons it hasn't crashed once.

I will try pushing the sticks in a bit harder, I might even try one for a few days, then the other.

I guess if it still crashes, I will contact the store and try some new sticks.

Thanks for the information.
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Keep us posted. A Bad stick can come from anywhere. I have seen bad Crucial and OWC. More rare than most but it can happen.
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Quote:
Originally Posted by DPOC View Post
Interesting information on the Kingstons. I have found of late that the iMac was crashing at lease once per day, and since removing the 2 Kingstons it hasn't crashed once.

I will try pushing the sticks in a bit harder, I might even try one for a few days, then the other.

I guess if it still crashes, I will contact the store and try some new sticks.

Thanks for the information.
I can't remember if the iMac has 2 or 4 DIMM slots. Do you have any other RAM installed on the system while the kingstons are installed? If you do, are they kingstons and also are they the same size (GB per chip wise)? Then last question also is are they the same exact voltage?

Any of these variables can cause RAM issues. The RAM may be fine, may be compatible specs, may even run fine when just new RAM is installed.. But mixed ram often does cause issues. But also do do what you mentioned and try each stick individually just incase one of the modules is faulty.. It doesn't happen often, but it does.


Cheers..


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Quote:
Originally Posted by dtravis7 View Post
Keep us posted. A Bad stick can come from anywhere. I have seen bad Crucial and OWC. More rare than most but it can happen.
Thanks, I will
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Good info Exodist!! I have seen that even on PC hardware.
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Quote:
Originally Posted by dtravis7 View Post
Keep us posted. A Bad stick can come from anywhere. I have seen bad Crucial and OWC. More rare than most but it can happen.
Quote:
Originally Posted by Exodist View Post
I can't remember if the iMac has 2 or 4 DIMM slots. Do you have any other RAM installed on the system while the kingstons are installed? If you do, are they kingstons and also are they the same size (GB per chip wise)? Then last question also is are they the same exact voltage?

Any of these variables can cause RAM issues. The RAM may be fine, may be compatible specs, may even run fine when just new RAM is installed.. But mixed ram often does cause issues. But also do do what you mentioned and try each stick individually just incase one of the modules is faulty.. It doesn't happen often, but it does.


Cheers..
It has 4 slots, it came with the Apple 2 x 4gb sticks. I have them in the top 2 slots:

BANK 0/DIMM0 - Apple 4GB DDR3 1600 Mhz
BANK 1/DIMM0 -
BANK 0/DIMM1 - Apple 4GB DDR3 1600 Mhz
BANK 1/DIMM1 -

This setup is causing no issues, but I need more RAM.

BANK 0/DIMM0 - Apple 4GB DDR3 1600 Mhz
BANK 1/DIMM0 - Kingston 8GB DDR3 1600 Mhz
BANK 0/DIMM1 - Apple 4GB DDR3 1600 Mhz
BANK 1/DIMM1 - Kingston 8GB DDR3 1600 Mhz

This setup caused my issues.


Perhaps I should try a few days with only the Kingstons installed? Removing the Apple RAM might fix my problem, as you mention having the different size sticks.
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