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  1. #1


    Member Since
    Dec 24, 2013
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    2
    Wireless Keyboard
    I just purchased a used iMac on eBay. The previous owner reset the computer to the original configuration. I am attempting to go thru the initial setup and the wireless keyboard does not communicate with the computer. The wireless mouse works so I know the bluetooth is working on the computer. The wireless keyboard works with my iPad so I know the keyboard works. Any help would be appreciated.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Make sure you have a fresh set of batteries in the wireless keyboard and go thru the setup procedure from System Preferences, Blue Tooth.

  3. #3


    Member Since
    Dec 24, 2013
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    2
    New Batteries
    I did put new batteries in both the wireless keyboard and wireless mouse. Like I said in the original post, I know the wireless keyboard works because it pairs up with my iPad just fine and works with it. I am unable to get to the configuration menu because I am unable to type anything in the initial setup of the computer.

  4. #4

    RadDave's Avatar
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    Jan 20, 2012
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    MBP 13" (2013); 8 GB RAM; SSD 256 GB; OS 10.11.6
    Quote Originally Posted by CCW View Post
    I did put new batteries in both the wireless keyboard and wireless mouse. Like I said in the original post, I know the wireless keyboard works because it pairs up with my iPad just fine and works with it. I am unable to get to the configuration menu because I am unable to type anything in the initial setup of the computer.
    Boy, what to do? I'd probably first try to 'unpair' the KB from your iPad and see what happens? If not effective, do you have a spare USB KB around? Let me stop there to see if these suggestions are useful - good luck! Dave

  5. #5

    chscag's Avatar
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    The suggestion from member RadDave is a good one. You're going to need to use a USB wired keyboard to access the BT preference panel on the Mac and either un pair whatever might already be paired to it, or run the setup. Any wired USB keyboard will work OK, even a Windows keyboard. On a Windows keyboard, the Windows key is the "command" key and the alt key is the option key on the Mac.

  6. #6

    Exodist's Avatar
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    Nov 26, 2012
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    Indeed it to make sure it is unpaired from any other device. Now if your at the first startup screen on a new mac. It can be a little frustrating as you can't get to any system preferences at this point. However if you press the power button on and off a few times on the keyboard the computer will eventually get a clue and let you pair it up. I had to turn my own and off erratically as if I was a blind monkey with turrets syndrome. But the computer finally figured out, hey theres a keyboard out there.. duh!! and let me connect. Sometimes its just silly..

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  7. #7


    Member Since
    Apr 04, 2012
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    35
    Specs:
    iPhone 4S iPod Nano 6th Gen MacBook Pro (2011) -OS: OS X v.10.6.8 -Processor: 2.3 GHz Intel Core i5
    Is the wireless keyboard an Apple keyboard or off-brand?

    I ask because I had an off-brand wireless keyboard I purchased because it was 1/3 the price of an Apple - it worked with some devices but not others and was overall very hit and miss (dependent on whether I was using trackpad or mouse it would not work with any device). I ended up getting a refund for the hit and miss performance. Needless to say, I went to the Apple and it works on all devices fine now. Good luck!

  8. #8

    Slydude's Avatar
    Member Since
    Nov 15, 2009
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    North Louisiana, USA
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    2.8 GHz MacBook Pro 10.11, 8 GB mem, iPhone 6+
    Quote Originally Posted by Exodist View Post
    However if you press the power button on and off a few times on the keyboard the computer will eventually get a clue and let you pair it up.
    That's good to know. Don't think I noticed that before.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  9. #9

    chscag's Avatar
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    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    There is no power button on the keyboard, wireless or wired. Besides he said he was using it on an iMac and the power button on an iMac is located on the back left side of the monitor (as you face it).

    As for it being a non Apple wireless keyboard, I don't think it matters. I have a cheap wireless keyboard that I purchased from Amazon for my iPad and it pairs with my iMac. His iMac may have been paired to another wireless keyboard at one time (he purchased it used) and needs to be un paired and reset before it pairs to the new one.

  10. #10

    harryb2448's Avatar
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    Nov 28, 2007
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    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Sorry Charlie there is a power button on the wireless keyboard at the opposite end to where the batteries are installed. Pressing will cause the green light to flash and communicate with the computer.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  11. #11

    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    You're right Harry, I forgot about the wireless keyboard power button! See what happens when you get old, pretty soon things begin to go.... now where was I when all this began?

  12. #12

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
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    Nambucca Heads Australia
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    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    I is shocked you would even think I may be wrong!
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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