Help needed urgently!!!

rendog67 · rendog67 #1 (**permalink**)

08-20-2011, 07:37 AM

Im having my htc phone replaced first thing tomorrow morning due to a fault. I have some videos of my children at christmas that i need to upload to my imac. I have downloaded the software needed from the official htc website. My problem is that when trying to open this, i get the message "this movie cannot be opened" The file is not a movie.

Any help or advice on how to get these videos on my mac would be appreciated because it will break my heart to lose them.

Thanks

Jaygray · Jaygray #2 (**permalink**)

08-20-2011, 07:45 AM

Are you unable to open the HTC software you downloaded or are you unable to open the pictures you are trying to transfer?

What is the name of the file that you can not open?

louishen · louishen #3 (**permalink**)

08-20-2011, 07:49 AM

Give us the filename and its extension

rendog67 · rendog67 #4 (**permalink**)

08-20-2011, 07:50 AM

Hi thanks for the reply. I have the videos on my phone and im trying to upload them to my imac.

The file is setup_3.0.5551.exe

Its a htc sync software program

It seems its trying to open it on quicktime player but its not a video file.

codda · codda #5 (**permalink**)

08-20-2011, 07:52 AM

Can you move the files to a micro SD card within the phone..?

rendog67 · rendog67 #6 (**permalink**)

08-20-2011, 07:55 AM

Quote:

Originally Posted by codda

Can you move the files to a micro SD card within the phone..?

That may be a possibility, i would also like them saved on my mac.

louishen · louishen #7 (**permalink**)

08-20-2011, 07:57 AM

You are trying to get files off that phone, and the htc site has led you to some sort of windows program

Instead try and get into your phones drive using Bluetooth

Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog

rendog67 · rendog67 #8 (**permalink**)

08-20-2011, 08:01 AM

Quote:

Originally Posted by louishen

You are trying to get files off that phone, and the htc site has led you to some sort of windows program

Instead try and get into your phones drive using Bluetooth

Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog

Can i send them via bluetooth to my mac?

bobtomay · bobtomay #9 (**permalink**)

08-20-2011, 08:05 AM

Take 60 seconds to read through the link:

Quote:

Select OK. You will now be able to send and receive files to and from the HTC device via Bluetooth:

rendog67 · rendog67 #10 (**permalink**)

08-20-2011, 08:06 AM

I cant find bluetooth on the mac. Where would i find this?

rendog67 · rendog67 #11 (**permalink**)

08-20-2011, 08:11 AM

That guide looks like it will work but i cant find bluetooth anywhere on the mac yet

louishen · louishen #12 (**permalink**)

08-20-2011, 08:13 AM

start here

Wireless input devices: Bluetooth frequently asked questions

rendog67 · rendog67 #13 (**permalink**)

08-20-2011, 08:16 AM

My mac does not have bluetooth!! Im back to square one its not looking good at all.

louishen · louishen #14 (**permalink**)

08-20-2011, 08:34 AM

You just need a usb Bluetooth dongle

Just USB Bluetooth into google

RavingMac · RavingMac #15 (**permalink**)

08-20-2011, 09:01 AM

If all else fails, bring along a USB ThumbDrive and ask them if they will transfer the files from your phone to it.

louishen #7 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	08-20-2011, 07:57 AM You are trying to get files off that phone, and the htc site has led you to some sort of windows program Instead try and get into your phones drive using Bluetooth Transferring files to the HTC Desire and HTC Legend via Bluetooth \| Brightpoint GB Blog Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

louishen #12 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	08-20-2011, 08:13 AM start here Wireless input devices: Bluetooth frequently asked questions Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

louishen #14 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	08-20-2011, 08:34 AM You just need a usb Bluetooth dongle Just USB Bluetooth into google Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

RavingMac #15 (permalink)
Member Since: Jan 07, 2008 Location: In Denial Posts: 6,798 Mac Specs: 4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G	08-20-2011, 09:01 AM If all else fails, bring along a USB ThumbDrive and ask them if they will transfer the files from your phone to it. Of course, I know everything . . . I just can't remember it all at once.
	QUOTE Thanks

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rendog67 #1 (permalink)
Member Since: Aug 20, 2011 Posts: 7	08-20-2011, 07:37 AM Im having my htc phone replaced first thing tomorrow morning due to a fault. I have some videos of my children at christmas that i need to upload to my imac. I have downloaded the software needed from the official htc website. My problem is that when trying to open this, i get the message "this movie cannot be opened" The file is not a movie. Any help or advice on how to get these videos on my mac would be appreciated because it will break my heart to lose them. Thanks
	QUOTE Thanks

Jaygray #2 (permalink)
Member Since: Mar 04, 2008 Posts: 1,115 Mac Specs: Unibody MacBook Pro 2.26, 4gb RAM, 500gb HD	08-20-2011, 07:45 AM Are you unable to open the HTC software you downloaded or are you unable to open the pictures you are trying to transfer? What is the name of the file that you can not open?
	QUOTE Thanks

rendog67 #4 (permalink)
Member Since: Aug 20, 2011 Posts: 7	08-20-2011, 07:50 AM Hi thanks for the reply. I have the videos on my phone and im trying to upload them to my imac. The file is setup_3.0.5551.exe Its a htc sync software program It seems its trying to open it on quicktime player but its not a video file.
	QUOTE Thanks

codda #5 (permalink)
Member Since: Apr 20, 2010 Posts: 464 Mac Specs: 21.5 iMac 3.06 ghz 12gb ram 500g HD iPad 2 16G	08-20-2011, 07:52 AM Can you move the files to a micro SD card within the phone..?
	QUOTE Thanks

rendog67 #10 (permalink)
Member Since: Aug 20, 2011 Posts: 7	08-20-2011, 08:06 AM I cant find bluetooth on the mac. Where would i find this?
	QUOTE Thanks

rendog67 #11 (permalink)
Member Since: Aug 20, 2011 Posts: 7	08-20-2011, 08:11 AM That guide looks like it will work but i cant find bluetooth anywhere on the mac yet
	QUOTE Thanks

rendog67 #13 (permalink)
Member Since: Aug 20, 2011 Posts: 7	08-20-2011, 08:16 AM My mac does not have bluetooth!! Im back to square one its not looking good at all.
	QUOTE Thanks

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