09-22-2005, 06:59 PM

Well about 5 weeks ago i ordered a new computer and the Canon MP760 printer. I had ben very happy witht the service...until now. I just recieved an e-mail saying that my printer that i had ordered is NOT going to be delivered. While i know i can order a different one that is not the point.

I am calling apple right now and i am going to try to get that printer put back on my order.

Wish me luck!!

UPDATE:

just got off the phone and they told the printer was discontinued. It was originally 250 and it was one that was up for the 100 dollar rebate. When i ordered it the website said that it was on back order adn that it would probably take 6 weeks to get here, which did not bother me seeing as i did not need it right away.

I just called them and they said it was discontinued and that they no longer carried it. Meaning that i ordered a printer 5 weeks ago that in the end would never get here. I am peeved because when i ordered the printer it was not discontinued. And while there are some other printers availible they are not the ones that i want!! I want the one i ordered 5 weeks ago.

Apple should at least honor the orders that were made for that printer before it was discontinued!!
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09-22-2005, 08:36 PM

Your problem is that Apple does not make printers. They get them from the manufacturer. I believe Apple does not keep any third party hardware in stock, but order them from the manufacturer. So if the manufacturer of the printer discontinues an item, there is nothing that Apple can do about it. They could give you something for the inconvenience.

09-22-2005, 08:57 PM

No, i can still get hte printer from canons website and other online stores...it just seems like apple has discontinued carrying it.

But hey, guess i am going to order the HP all in one and then trade witht the parents. Plus my dads complaining got me 50 dollars towards anything over 100. Here i come 20GB iPod.