iMac keyboard & mouse not working

Clinton · Clinton #1 (**permalink**)

04-29-2011, 10:59 PM

Both the keyboard and mouse to my new iMac quit working all of a sudden. I changed the batteries on both and it still won't work. On the mouse, when I turn it off and then back on I get a green light. Then the green light begins to blink on and off. But there is no response from my iMac.

Another thing that may be related: I can't find the bluetooth software on my iMac anymore. If bluetooth has somehow disappeared that means the mouse and keyboard can't connect. correct?

If anyone could please offer some advice, I would be most appreciative.

rabbitjetta · rabbitjetta #2 (**permalink**)

04-29-2011, 11:58 PM

Have you tried using a wired mouse or keyboard and then backup and restore your computer?

Clinton · Clinton #3 (**permalink**)

04-30-2011, 04:20 AM

I haven't. Is that the only to fix the problem?

chscag · chscag #4 (**permalink**)

04-30-2011, 05:50 PM

Open your System Profiler application: Click on the Apple in the upper left of the screen, click on "About this Mac" and then on more info. Highlight the Blue Tooth entry. What does it say?

If the BT entry is missing, do a PRAM - NVRAM reset and also a SMC reset.

If neither of the above work, make an appointment with your local genius bar at the Apple store to have your iMac looked at. If the BT radio has failed for some reason, Apple will repair it under the warranty.

chscag #4 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 32,032 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	04-30-2011, 05:50 PM Open your System Profiler application: Click on the Apple in the upper left of the screen, click on "About this Mac" and then on more info. Highlight the Blue Tooth entry. What does it say? If the BT entry is missing, do a PRAM - NVRAM reset and also a SMC reset. If neither of the above work, make an appointment with your local genius bar at the Apple store to have your iMac looked at. If the BT radio has failed for some reason, Apple will repair it under the warranty. Community Guidelines
	QUOTE Thanks

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Imac keaboard / mouse not working	SuperMesna	Apple Desktops	1	07-07-2010 02:03 AM
Imac Remote AND keyboard not working	toffy	Apple Desktops	0	06-01-2009 04:28 PM
Wireless Keyboard and Mouse under Windows via Bootcamp?	vrDUCKin	Running Windows (or anything else) on your Mac	0	12-22-2008 07:01 PM
Apple Wireless Keyboard and Mighty Mouse (quick review)	Sgt Beavis	Other Hardware and Peripherals	2	02-11-2007 01:03 PM

iMac keyboard & mouse not working

Internet Services

Web Development

Digital Marketing

Consumer Tech

Clinton #1 (permalink)
Member Since: Apr 29, 2011 Posts: 2	04-29-2011, 10:59 PM Both the keyboard and mouse to my new iMac quit working all of a sudden. I changed the batteries on both and it still won't work. On the mouse, when I turn it off and then back on I get a green light. Then the green light begins to blink on and off. But there is no response from my iMac. Another thing that may be related: I can't find the bluetooth software on my iMac anymore. If bluetooth has somehow disappeared that means the mouse and keyboard can't connect. correct? If anyone could please offer some advice, I would be most appreciative.
	QUOTE Thanks

rabbitjetta #2 (permalink)
Member Since: Nov 08, 2010 Location: Indiana Posts: 883 Mac Specs: 13" Retina Pro, iPhone 5, iPad 4, iPod touch 3-5, iMac 27	04-29-2011, 11:58 PM Have you tried using a wired mouse or keyboard and then backup and restore your computer?
	QUOTE Thanks

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)