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  1. #1

    Member Since
    Apr 29, 2011
    iMac keyboard & mouse not working
    Both the keyboard and mouse to my new iMac quit working all of a sudden. I changed the batteries on both and it still won't work. On the mouse, when I turn it off and then back on I get a green light. Then the green light begins to blink on and off. But there is no response from my iMac.

    Another thing that may be related: I can't find the bluetooth software on my iMac anymore. If bluetooth has somehow disappeared that means the mouse and keyboard can't connect. correct?

    If anyone could please offer some advice, I would be most appreciative.

  2. #2

    rabbitjetta's Avatar
    Member Since
    Nov 08, 2010
    Main-11" Air, iPhone 6+, iPad Mini 3, Hi-Fi Extras- Too many to count
    Have you tried using a wired mouse or keyboard and then backup and restore your computer?

  3. #3

    Member Since
    Apr 29, 2011
    I haven't. Is that the only to fix the problem?

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Keller, Texas
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    Open your System Profiler application: Click on the Apple in the upper left of the screen, click on "About this Mac" and then on more info. Highlight the Blue Tooth entry. What does it say?

    If the BT entry is missing, do a PRAM - NVRAM reset and also a SMC reset.

    If neither of the above work, make an appointment with your local genius bar at the Apple store to have your iMac looked at. If the BT radio has failed for some reason, Apple will repair it under the warranty.

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