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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac DVD stuck - desperate help needed!


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David_G

 
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It looks like this really has got me beat - one minute the dvd/cd icon is there the next its not - all very weird lol.
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Kevriano

 
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Next time you get the icon up, try the drutil eject again.
I'm sure if it was software it would not manifest itself this way.

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MacDude121

 
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Try going into iTunes and in the menu-bar go to Controls > Eject Disk. I doubt it will work though, as all of the other methods have failed and this is looking more like a hardware than a software issue.
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David_G

 
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Quote:
Originally Posted by MacDude121 View Post
Try going into iTunes and in the menu-bar go to Controls > Eject Disk. I doubt it will work though, as all of the other methods have failed and this is looking more like a hardware than a software issue.
Darn tried this too and no luck. I'll get the iMac booked in over the next few days with a local Mac guy - hopefully won't break the bank!
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chscag

 
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Try this method: LINK If that doesn't work, you'll probably have to disassemble the machine and remove the optical drive.
See iFixit: The free repair manual.
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David_G

 
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Thanks for the YouTube link - unfortunately the disk spins but is nowhere near trying to eject.


I'll have a search for a repair manual... although I'm not too confident in pulling my Mac to pieces.

Thanks!
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chas_m

 
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Here's one more thing to try first:

a. Turn the machine OFF.
b. Move the computer so that the optical drive is pointing DOWN over the edge of a table. Make SURE you are holding it properly so you don't drop the computer.
c. Turn the computer on and hold the mouse key down (the normal way to eject a disk at startup ... unless the motor is totally dead, it WILL try to eject). Let gravity do the rest.

We've had a number of reports of success with this method here. No guarantees, but if that doesn't work you'll know you've tried everything prior to disassembling the drive.
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David_G

 
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Quote:
Originally Posted by chas_m View Post
Here's one more thing to try first:

a. Turn the machine OFF.
b. Move the computer so that the optical drive is pointing DOWN over the edge of a table. Make SURE you are holding it properly so you don't drop the computer.
c. Turn the computer on and hold the mouse key down (the normal way to eject a disk at startup ... unless the motor is totally dead, it WILL try to eject). Let gravity do the rest.

We've had a number of reports of success with this method here. No guarantees, but if that doesn't work you'll know you've tried everything prior to disassembling the drive.
Okay - we are almost there!

Machine off overnight and rebooted. I now have the disc icon and the drive is trying to eject - I now get the spin and click as though the disk is going to pop out.

Have also tried the 'gravity' solution - so close but not quite grabbing the darn disk!
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harryb2448

 
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Time for a new optical drive. iMacs and laptops sure go through a lot of these drives.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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David_G

 
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Well I've booked the machine with a tech later this week - we will see if the drive is gone.
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David_G

 
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Okay guys...

I spent a few hours late last night and managed to crack my Mac, take out the drive - I then cracked the drive to remove the DVD.

I rebuilt the drive and reinstalled and the same problem - therfore the drive is screwed. Thanks chscag for the link to the Fixit guides!!!!

Now that I am confident I can replace the optical drive - where do I start to look for a replacement drive?
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Kevriano

 
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Start here, but google iMac spares for more, similar sites.

iMac > Intel > UK's Leading Apple Mac Spares and Repairs Specialist

Glad you managed to remove it, saves some

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David_G

 
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Fantastic - thanks for the link.
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chscag

 
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Quote:
Originally Posted by David_G View Post
Okay guys...

I rebuilt the drive and reinstalled and the same problem - therfore the drive is screwed. Thanks chscag for the link to the Fixit guides!!!!

Now that I am confident I can replace the optical drive - where do I start to look for a replacement drive?
Great job. Always makes me happy to hear someone has "dug" in and repaired his Mac. Just make sure you replace it with a good quality drive not a cheap knockoff.
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