New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

Help to identify loose "connector" in iMac, 1 memory slot not working


Post Reply New Thread Subscribe

 
Thread Tools
n1980

 
Member Since: Dec 09, 2010
Posts: 3
n1980 is on a distinguished road

n1980 is offline
I recently did an upgrade to add additional SSD to iMac 27' mid 2010, with all the official cables, bracket, etc.

everthing worked great.
but now 1 day later i discovered that my 16GB show up as 8GB!
after testing every memory slot separately - turns out Upper right memory slot now cant read any RAM (Ram is fine in all other slots). When i start mac with any memory in this slot alone - the screen is black and its a beep with a long pause, then a beep again (having 2 RAM modules in upper row - same thing)..

I know the slot was working before - since I tried 16GB before SSD upgrade.
So with all 4 memories it shows up as 8GB. when i remove RAM from this upper right slot - 12GB get registered from the remaining 3 slots.

After removal of logic board I think, i've heard a tiny loose part and found that loose "connector".
I just kept it.
Now I have all the reasons to believe that this connector caused this 1 memory slot to be not working.
Anybody recognizes what could that be?

if you could mark on these photos of logic board where to pay a very close attention (obviously somewhere in memory slots).
http://guide-images.ifixit.net/igi/ktLKDUFPyGmyPPQJ
http://guide-images.ifixit.net/igi/g1q3TMAZD1skKwhG
Attached Images
File Type: jpg connector.jpg (703.7 KB, 9 views)
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,480
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
It's difficult to identify what "exactly" the loose part is, but it does look like a grounding tab. Where it goes.... I have no idea? If it is a loose or broken grounding tab that may be the reason your memory slot is dead.

Anyway, since you decided to void your warranty by adding the SSD, I recommend you bite the bullet and let an Apple tech do the repairs. It may involve repairing or replacing the logic board. I really don't know.
QUOTE Thanks
n1980

 
Member Since: Dec 09, 2010
Posts: 3
n1980 is on a distinguished road

n1980 is offline
Now why would that void warranty if I didnt remove any "WARRANTY VOID IF REMOVED" sticker. I should still have my warranty.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,480
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Do you honestly think that because the sticker is in place that your warranty is still OK after you opened up the machine and modified it?

The folks at Apple are expert at that sort of thing. If you believe that your warranty is still good, then take your iMac into an Apple store and ask them to do the repairs to get your memory slot working again. Who knows? They may be generous and do the work for free, but then again maybe they'll charge you.
QUOTE Thanks
EvenStranger

 
EvenStranger's Avatar
 
Member Since: Dec 09, 2010
Location: Virginia
Posts: 845
EvenStranger is just really niceEvenStranger is just really niceEvenStranger is just really niceEvenStranger is just really niceEvenStranger is just really nice
Mac Specs: Currently 13" Late 2010 MBA, 4GB/128GB; Early 2011 13" MBP, dual core i7 2.7ghz, 4gb ram, 500gb hd

EvenStranger is offline
Chscag is correct. Modification of a unit by anyone other than a certified Apple technician can void the warranty. Apple stores won't upgrade the hard drive, but usually 3rd party Apple authorized service providers will. However, Apple techs are people, and if they can't see any damage, and you admit to nothing, they'll usually give you the benefit of the doubt and cover the repair.

My recommendation is to replace the SSD drive with the original, test the RAM slots just in case the SSD SATA connectors are doing something wonky, and if they haven't changed, take it to a store for service. Tell them you have a bad RAM slot and nothing else. If you do that, they'll test the slot, replace the MLB and send you on your way. Replace the drive again when you get home. If the SSD drive is still in the system when they open it, they are ethically bound by policy to contact you, requote for accidental damage and charge you for the repair rather than cover it under warranty. Again, a 3rd party Apple service provider may be more lenient if you want to take your chances and leave the drive in place.
QUOTE Thanks
n1980

 
Member Since: Dec 09, 2010
Posts: 3
n1980 is on a distinguished road

n1980 is offline
Thank you for the advice. I will let you know how it got resolved.
QUOTE Thanks

Post Reply New Thread Subscribe


« 27" iMac- Mini display to HDMI- Picture quality is horrbile | Ram upgrade emac »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Imac Keyboard/Remote not working for any Functions.. toffy Apple Desktops 9 12-04-2009 02:52 PM
Memory upgrade for a G5 iMac Northern Lights Apple Desktops 3 08-14-2009 05:57 AM
iMac Memory Upgrade The PSWii60 Apple Desktops 2 08-30-2007 11:02 AM
Tiger on 400MHZ G3 slot loading iMac - can I install this way? unlokia OS X - Operating System 0 03-07-2007 01:56 PM
iMac G4 1GB memory upgrades available Murlyn Apple Desktops 2 09-01-2005 04:47 PM

All times are GMT -4. The time now is 01:59 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?