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Thread: Frozen Screen

  1. #1


    Member Since
    Mar 26, 2007
    Posts
    46
    Specs:
    20"iMac, 2.16ghz dual core
    Frozen Screen
    My desktop has just frozen. Whilst I can move the mouse I cannot launch any programmes. The only thing that comes on is Skype which loads automatically every time I switch on or off. I cannot move anything on the desktop even though the cursor moves. I have tried switching on and off several times

    Help please!
    Chris
    iMac 20"
    Switched April 2007

  2. #2

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    33,272
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Kitrh View Post
    My desktop has just frozen. Whilst I can move the mouse I cannot launch any programmes. The only thing that comes on is Skype which loads automatically every time I switch on or off. I cannot move anything on the desktop even though the cursor moves. I have tried switching on and off several times

    Help please!
    Can you give us any additional info...such as:

    - does any sort of warning window come up on the screen?
    - did you upgrade anything recently?
    - have you tried booting from a Mac OS install disk?
    - have you tried doing the 3-key combination (command + option + escape)...this allows you to force quit programs that may be causing an issue

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3


    Member Since
    Mar 26, 2007
    Posts
    46
    Specs:
    20"iMac, 2.16ghz dual core
    Nick,
    No warning at all
    No upgrades (been working fine all day)
    Tried Command Option Escape and comes up with dialogue box but clicking mouse does nothing
    I can move the mouse but when I click nothing happens whereas when I used the up/down keys on the dialogue box I could select Skype or Finder and by pressing return got Skype to shut down. And again using the arrow keys I can move between items on the desktop

    I have a Leopard install disk but not sure what you mean by booting it?

    Thanks

    Chris
    Chris
    iMac 20"
    Switched April 2007

  4. #4


    Member Since
    Mar 26, 2007
    Posts
    46
    Specs:
    20"iMac, 2.16ghz dual core
    Well I have no idea what caused this but just taken apart the Mouse, removed batteries etc and it is now working! The weird thing was is that the cursor WAS moving - it was just nothing happened when you clicked it. Bizarre!
    Chris
    iMac 20"
    Switched April 2007

  5. #5

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    33,272
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Kitrh View Post
    Tried Command Option Escape and comes up with dialogue box but clicking mouse does nothing
    What programs are listed in the box when you do the 3-key combination...is it just Skype & Finder?

    Quote Originally Posted by Kitrh View Post
    I can move the mouse but when I click nothing happens whereas when I used the up/down keys on the dialogue box I could select Skype or Finder and by pressing return got Skype to shut down.
    Yes..this is what I would have suggested. You could try quitting the Finder as well...it will then relaunch.

    Quote Originally Posted by Kitrh View Post
    have a Leopard install disk but not sure what you mean by booting it?
    - insert your leopard disk
    - restart the computer
    - immediately press the "C" key (this will tell the computer to boot from the leopard disk

    After the computer boots:

    - go to the menu bar
    - open Disk Utility
    - select your hard drive from the list on the left
    - click on the "Verify Disk" button in the window
    - if that goes ok...then click on the "Repair Permissions" button

    Post back with your results,

    Thanks,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  6. #6

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    33,272
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Kitrh View Post
    Well I have no idea what caused this but just taken apart the Mouse, removed batteries etc and it is now working! The weird thing was is that the cursor WAS moving - it was just nothing happened when you clicked it. Bizarre!
    So are you telling me that you're using a wireless mouse...and the problem is/was dead or weak batteries???...and now everything is fine?

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

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