iMac 27" Duo start up problem

nomacexpert · nomacexpert #1 (**permalink**)

12-24-2009, 12:04 PM

Hi, could any iMac experts out there help me with this one please? I have always been a window user and this is my second day with my brand new iMac. The shop delivered and set it up for me yesterday. Today, when I tried to switch it on, the first time, no response (just a white screen). Switch it back off and on again, then it took 10 mins to boot up! I called the shop and they said it might be the RAM (i upgraded from 4GB to 8GB) having a compatible issue and said if the issue continues the next few days, they'd send a technican to change the part for the RAM. I shut it down and tried again, again just the boosting sound then a white screen, nothing. Switched it off and then back on again, and again this time it took 10 mins. What should I do? Let the shop changes a part (as they suggest?) or should I insist on the shop giving me a new machine?

chscag · chscag #2 (**permalink**)

12-24-2009, 02:53 PM

Normally, if memory is incompatible the machine will not boot at all. Or you may even get a constant beeping noise. A white screen and 10 minute boot time indicates other problems in my opinion.

Since the machine is brand new I believe I would insist on them bringing out a new one to replace the one they sold you.

Regards.

nomacexpert · nomacexpert #3 (**permalink**)

12-24-2009, 09:33 PM

Thanks, chscaq. Is there a thing as "Apple ram". I wonder if they've given me some cheap brand upgrade?

nomacexpert · nomacexpert #4 (**permalink**)

12-24-2009, 09:45 PM

Ah, is that the problem? I read the manual. It says you should shut it down only when you're not using your mac for more than a few days. You should normally just put it to sleep. And I SHUT IT DOWN. Does the iMac take ages to switch on from a SHUT DOWN mode (not from a sleep mode)?

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iMac 27" Duo start up problem

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nomacexpert #1 (permalink)
Member Since: Dec 24, 2009 Posts: 3	12-24-2009, 12:04 PM Hi, could any iMac experts out there help me with this one please? I have always been a window user and this is my second day with my brand new iMac. The shop delivered and set it up for me yesterday. Today, when I tried to switch it on, the first time, no response (just a white screen). Switch it back off and on again, then it took 10 mins to boot up! I called the shop and they said it might be the RAM (i upgraded from 4GB to 8GB) having a compatible issue and said if the issue continues the next few days, they'd send a technican to change the part for the RAM. I shut it down and tried again, again just the boosting sound then a white screen, nothing. Switched it off and then back on again, and again this time it took 10 mins. What should I do? Let the shop changes a part (as they suggest?) or should I insist on the shop giving me a new machine?
	QUOTE Thanks

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 32,039 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	12-24-2009, 02:53 PM Normally, if memory is incompatible the machine will not boot at all. Or you may even get a constant beeping noise. A white screen and 10 minute boot time indicates other problems in my opinion. Since the machine is brand new I believe I would insist on them bringing out a new one to replace the one they sold you. Regards.
	QUOTE Thanks

nomacexpert #4 (permalink)
Member Since: Dec 24, 2009 Posts: 3	12-24-2009, 09:45 PM Ah, is that the problem? I read the manual. It says you should shut it down only when you're not using your mac for more than a few days. You should normally just put it to sleep. And I SHUT IT DOWN. Does the iMac take ages to switch on from a SHUT DOWN mode (not from a sleep mode)?
	QUOTE Thanks

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