New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac - Is the Glass Plate Cover on the iMac 24" Not Covered by the Warranty

Post Reply New Thread Subscribe

Thread Tools

fullrun's Avatar
Member Since: Feb 02, 2009
Posts: 16
fullrun is on a distinguished road

fullrun is offline
I purchased my iMac 24" Alum 5 months ago... along with the extended Apple Care Protection Plan. I recently discovered when I moved the computer and the afternoon sun shined directly onto the screen that there were irregular smudges and smears on the other side of the glass plate. I spoke to Apple Support and they suggested that I contact either my local Apple Store or an Authorized Repair Service. The authorized repair service, in turn, informed told me that the glass needs to be replaced but it isn't covered by either the warranty or the extended protection plan. Is that conceivable if it came that way from the factory and with the extended coverage that I have? Would appreciate any actions or suggestions regarding this situation or anyone who has experience with this aspect of the warranty or extended plan.

Thanks for your time and input.
QUOTE Thanks

bobtomay's Avatar
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 26,154
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c

bobtomay is offline
Call Apple again or or an Apple store

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks

cameraman's Avatar
Member Since: Dec 12, 2008
Location: Lakewood,CA.
Posts: 52
cameraman is on a distinguished road
Mac Specs: iMac 266ghz, 4gig, 320gigHD, MacBook, 2.4ghz,250gigHD,4gigRam

cameraman is offline
If the glass is just dirty and not cracked or broken it can be cleaned very easily. there is a couple of "HOW-TOs" Youtube that show you that the front glass is just held in place by magnets. most electronics stores carry a cleaner that's is made for computer displays. If you use regular glass cleaner it may leave a haze after a couple weeks. If you not comfortable with doing it yourself, I bet if you if asked real nice at a Apple store they might do it for you at a minimal charge or maybe even free.

HTH ,Rick
QUOTE Thanks

Member Since: Sep 04, 2009
Location: London
Posts: 13
Ioryn is on a distinguished road

Ioryn is offline
Surely that cannot be right? Try and speak to someone who is higher up... how is it possible for the INSIDE of the glass to have smudges? Speak to someone about it.

Having said that, it would probably be much less trouble if you just removed the glass cover and cleaned it yourself (if indeed it is just dirty). All you need is a simple suction cup to remove the glass which is held in place by magnets.

Do you notice the smudges/smears when the monitor is on? I find that the glass covering does get smudged up (on the front) but I never notice is unless the monitor is off. I did take the glass cover off and gave it a clean but to be honest it's probably not worth it unless it's really bothering you.
QUOTE Thanks

Post Reply New Thread Subscribe

« missing pixel | Trouble getting online »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
20" imac compared to 24" imac little moe Apple Desktops 5 02-16-2009 10:10 PM
How is iMac 24" Sceen for Photo Processing? EORI Apple Desktops 17 12-25-2007 06:43 PM
Is it worth to switch from iMac G4 to iMac G5?? Mainyehc Apple Desktops 12 03-13-2006 06:21 PM
iMac G5 power supplies and warranty replacement bassplayrr Apple Desktops 3 04-01-2005 07:09 PM
imac warranty repair GSMarquis Apple Desktops 4 09-04-2003 09:06 PM

All times are GMT -4. The time now is 09:21 AM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?