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Thread: Software Update app crashes, itunes, etc.

  1. #1

    Jay Ray's Avatar
    Member Since
    Oct 24, 2006
    New York City
    Software Update app crashes, itunes, etc.
    I came back after a two month summer vacation (I unplugged the computer while I was away) and I went to update the software and then the software update app crashed. I tried to report the problem to apple, but it says that the submission failed, "your report could not be sent to apple, please try again later"

    I then tried to sync my iPhone, and iTunes crashed, so I tried to report the problem, and I got the same error. So I un-installed iTunes, but when I emptied the trash it said that "iTunesHelper" was in-use, so I couldn't. But then I tried to restore iTunes by taking it out of the trash, and when I tried to open it, it said that it wasn't supported on that architecture.

    I restarted the computer, but the problems won't go away. Firefox works fine...'

    UPDATE: Safari crashes too...
    System preferences works...
    Garage Band: Crash!
    iPhoto: Crash!
    MS Word: Works...
    World of Warcraft: Crash!

    I am guessing that my problem has something to do with insufficient memory or something like that? I'm not sure...

    About my computer: iMac7,1, running Mac OS X 10.5.7
    @GHz Intel Core 2 Duo
    3GB 667 MHz DDR2 SDRAM

    Any help is appreciated, I guess my best bet is to go to the Apple store or tek-serve.

  2. #2

    Kevriano's Avatar
    Member Since
    Jul 02, 2006
    Crawley, England
    As a start, before taking it in, run disk utility from your install disc and verify/repair permissions and the HD.
    This will generally sort any minor issue and may get everything back in line.
    Try my custom Mac Forums Search Engine: Mac Forums Google Search

    Please use the reputation system if you consider any help given useful (it's the little ✓/✘ on the left <---)

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