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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

Mac Pro - MacPro and Wireless Mighty Mouse Compatibility?


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kenkennedy

 
Member Since: Apr 18, 2009
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Hi

I have a new Xenon MacPro which is my first mac. I've had it only 2 weeks, and am having a problem that is happening many, many times per day.

When working with the computer, the computer locks up, and the mouse cursor is still appearing on the screen, but it is not functional. I can move the cursor around, but clicking doesn't activate anything. This happens at least once an hour and sometimes more!!

I have to put the computer to sleep by pressing Option+Command+P, and sometimes that doesn't work, so I have to hold in the power button to shut down the computer and restart it. If it does go to sleep, when brought back from sleep, it is functioning properly, until if happens again.

I've had it in to a "Genius", and made many calls to Apple Care, but nobody seems to be able to get a handle on this.

I'm wondering if this is a Bluetooth issue? Is anyone else having this problem?

Any suggestions on how to fix this issue?

It is unacceptable to me that this machine is doing this, and I have only installed 2 programs (Adobe Lightroom and Photoshop). But it is doing it in programs in the iWorks and iLife suite that came with the machine.

I'm seriously considering asking Apple to take it back and give me a refund.

Ken Kennedy
Seattle
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Lifeisabeach

 
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Member Since: Sep 30, 2007
Location: Wilmington, NC
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Lifeisabeach is offline
Have you tried a different mouse?


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
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kenkennedy

 
Member Since: Apr 18, 2009
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Quote:
Originally Posted by lifeisabeach View Post
Have you tried a different mouse?
No, and the Genius didn't either.
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Lifeisabeach

 
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Member Since: Sep 30, 2007
Location: Wilmington, NC
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Mac Specs: iMac i3 (mid-2010) + OS 10.9; TV 3; iPhone 5S; iPad 4

Lifeisabeach is offline
Well for kicks, you may want to try a different mouse.

Also try creating a new user and see if the problem is replicated on a new, virgin account.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
------
Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
------
Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac Adware Removal Guide
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Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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kenkennedy

 
Member Since: Apr 18, 2009
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Quote:
Originally Posted by lifeisabeach View Post
Well for kicks, you may want to try a different mouse.

Also try creating a new user and see if the problem is replicated on a new, virgin account.
Applecare think it is a problem with the mouse and not the cpu. I have a USB mouse connected to the MacPRO as well as the wireless mouse. The next time the system locks up, I am going to move from the wireless mouse to the USB mouse and see if I can continue to work with that mouse. If that is the case, then there is something wrong with the Mouse or the bluetooth connection, or how the MacPRo connects through bluetooth.
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Lifeisabeach

 
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Member Since: Sep 30, 2007
Location: Wilmington, NC
Posts: 6,843
Lifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond repute
Mac Specs: iMac i3 (mid-2010) + OS 10.9; TV 3; iPhone 5S; iPad 4

Lifeisabeach is offline
Quote:
Originally Posted by kenkennedy View Post
Applecare think it is a problem with the mouse and not the cpu. I have a USB mouse connected to the MacPRO as well as the wireless mouse. The next time the system locks up, I am going to move from the wireless mouse to the USB mouse and see if I can continue to work with that mouse. If that is the case, then there is something wrong with the Mouse or the bluetooth connection, or how the MacPRo connects through bluetooth.
Sounds like a good plan. Problem is... if you have the lockup and still can't control anything with even the wired mouse, then you need to work solely with the wired mouse (disable BT) to be sure the use of the BT mouse wasn't locking up the whole system, rather than just the BT mouse failing to respond.

I still recommend experimenting on a virgin new user. If you have a corrupt driver or conflict with a 3rd-party app, you can help prove that on a new user. Just don't install anything new on that user or use apps that install drivers and other files to the Library. If you fail to have any issues on the new user, then you don't have a hardware problem, but rather a conflict or corruption in your User Library, which is easily remedied.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
------
Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
------
Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac Adware Removal Guide
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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