New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus • Advice and insight from world-class Apple enthusiasts • Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac - iMac 7,1 Superdrive not recognized in system profiler


Post Reply New Thread Subscribe

 
Thread Tools
karlseith

 
Member Since: Feb 22, 2009
Posts: 2
karlseith is on a distinguished road

karlseith is offline
So I have an intel iMAC 7,1 20" with a DVD stuck in the superdrive and the superdrive is no longer recognized in the system profiler. When the DVD was inserted it worked fine but the next day the icon disappeared, DVD wouldn't eject and the drive is not showing up in profiler, or disk utilities. I have googled this to no end and surprisingly couldn't find anyone that had the same problem. I tried fixes recommended for other problems like reseting the PRAM and NVRAM, holding down the mouse at reset, and unplugging everything for 15 seconds then restarting to no avail. The iMAC is just over 1 year old and therefor out of warranty. This was my first PC to MAC conversion, which originally sold me on MAC, however I must admit I am very unhappy with this turn of events. Does anyone have an suggestions on a fix/repair??
Thanks,
Karl
QUOTE Thanks
Lavabo

 
Member Since: Feb 22, 2009
Location: Quebec
Posts: 2
Lavabo is on a distinguished road
Mac Specs: Intel Imac core duo

Lavabo is offline
Restart, and then hold down the mouse button until the disc ejects.

If that doesn't work, you can insert a paperclip in the dvd slot, there's a button you can press to eject the disc. I couldn't find where it is located exactly.
QUOTE Thanks
karlseith

 
Member Since: Feb 22, 2009
Posts: 2
karlseith is on a distinguished road

karlseith is offline
Well, as I stated, i tried that trick with the mouse with no luck. The disk is the least of my worries anyways. Is the drive fried, is it user replicable, is this type of thing common with MAC??? What would cause this type of malfunction?
QUOTE Thanks
Gary Johnson

 
Member Since: May 31, 2009
Posts: 2
Gary Johnson is on a distinguished road

Gary Johnson is offline
Karlseith, were you able solve the problem? The same thing happened with my iMac7,1, except it was a CD that had just been inserted; otherwise your misfortune sounds exactly like mine.
QUOTE Thanks
nkellyroberts

 
Member Since: Feb 22, 2010
Posts: 1
nkellyroberts is on a distinguished road

nkellyroberts is offline
Quote:
Originally Posted by Gary Johnson View Post
Karlseith, were you able solve the problem? The same thing happened with my iMac7,1, except it was a CD that had just been inserted; otherwise your misfortune sounds exactly like mine.
I have the same problem with a dvd - any ideas on it yet?
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 16,464
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2009 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
I mentioned this in a previous post somewhere, and it worked for that person so I'll mention it here: it's a way to get the disc out of the drive, which is the first step towards diagnosing what's wrong with it.

Remember, I am NOT RESPONSIBLE for any damage you might do if you try this.

1. Turn the machine off.
2. Turn the iMac on its side in such a way that the disk drive is pointing towards down and is free of obstruction.
3. Turn the machine on, holding the mouse button down.
4. Unless the drive is dead, it will TRY to eject. At this point, hopefully gravity will take over.

If your drive does not even TRY to eject, it is dead and you'll need to take the machine in to a tech for servicing.

PS. A Mac is short for "Macintosh." It's not an acronym, thus it should not be capitalised.

To put it another way:
mac: a waterproof raincoat made of rubberized fabric
MAC: a data communication protocol sub-layer, also known as the Media Access Control
Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.

Ditto for iPod.
QUOTE Thanks
live steam

 
Member Since: Feb 06, 2008
Posts: 17
live steam is on a distinguished road

live steam is offline
Quote:
Originally Posted by karlseith View Post
So I have an intel iMAC 7,1 20" with a DVD stuck in the superdrive and the superdrive is no longer recognized in the system profiler. When the DVD was inserted it worked fine but the next day the icon disappeared, DVD wouldn't eject and the drive is not showing up in profiler, or disk utilities. I have googled this to no end and surprisingly couldn't find anyone that had the same problem. I tried fixes recommended for other problems like reseting the PRAM and NVRAM, holding down the mouse at reset, and unplugging everything for 15 seconds then restarting to no avail. The iMAC is just over 1 year old and therefor out of warranty. This was my first PC to MAC conversion, which originally sold me on MAC, however I must admit I am very unhappy with this turn of events. Does anyone have an suggestions on a fix/repair??
Thanks,
Karl
Same issue here and it seems that even on the Apple site certain links to this issue have been removed. My thoughts on this aren't good. I suspect they know they have thousands of faulty drives out there in the world or they made some code change in a patch that rendered certain drives inoperable. If you find anything, please let me know and I will do the same here as well. I posted in another thread that I probably have used the drive about a dozen times since purchasing the computer. No real need for me to use the drive other than to load apps. This shouldn't occur no matter the age. Only use should eventually make it eventually fail. Heck I hear the drive spin up upon startup, so it's getting power. However for it not to be recognized, that tells me it's related to the OS in some way.
QUOTE Thanks
d2y

 
Member Since: Mar 07, 2010
Posts: 1
d2y is on a distinguished road

d2y is offline
I bought an iMac 20" (mid 2007) for my elderly mother. She uses it for email and web surfing. She has used the superdrive perhaps 10 times in the 2 years or so she has had the computer.

The other day she put in a music CD. Nothing happened. Same issues as above. It is as though the drive is not in the computer. Does not appear in system profiler.

I regularly download software/OS updates. I am wondering as well if the drive has been rendered inop due to OS update error.

So I am faced with a potential $300 repair bill at Apple store (part & labor) or buy the drive online ($70) and risk replacing the drive myself. But now reading the latest posts, I am wondering if my new drive (assuming I survive the self-repair) will fix the problem. Frustrating
QUOTE Thanks
Gary Johnson

 
Member Since: May 31, 2009
Posts: 2
Gary Johnson is on a distinguished road

Gary Johnson is offline
Quote:
Originally Posted by karlseith View Post
So I have an intel iMAC 7,1 20" with a DVD stuck in the superdrive and the superdrive is no longer recognized in the system profiler. When the DVD was inserted it worked fine but the next day the icon disappeared, DVD wouldn't eject and the drive is not showing up in profiler, or disk utilities. I have googled this to no end and surprisingly couldn't find anyone that had the same problem. I tried fixes recommended for other problems like reseting the PRAM and NVRAM, holding down the mouse at reset, and unplugging everything for 15 seconds then restarting to no avail. The iMAC is just over 1 year old and therefor out of warranty. This was my first PC to MAC conversion, which originally sold me on MAC, however I must admit I am very unhappy with this turn of events. Does anyone have an suggestions on a fix/repair??
Thanks,
Karl
Quote:
Originally Posted by karlseith View Post
Well, as I stated, i tried that trick with the mouse with no luck. The disk is the least of my worries anyways. Is the drive fried, is it user replicable, is this type of thing common with MAC??? What would cause this type of malfunction?
My iMac 7,1 is a 24” Version 10.4.11 EMC # 2134 & my superdrive is still not working. I researched this numerous times over the last year or so & have considered purchasing a replacement but I am not sure that will fix the problem. The computer was just out of warranty when the stupid-drive stopped working. I have the same exact errors as reported by karlseith & many others around the world. I love my iMac except for this one issue it has been a great machine, but in all good consciousness, I can not recommend purchasing an iMac until Apple makes a serious attempt to recall/repair this huge issue.
I paid a lot of money for a machine that is only partially usable….I am ticked off!!!
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 17,278
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4 and OS X.10

harryb2448 is online now
Well personally believe the problem, as stated previously, is all this minaturisation of iMac and Minis to take laptop optical drives. Go through these forums and look at the huge number of failed iMac, MacBook and Mini optical drives and the comparative rarity of a failed desktop drive

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
QUOTE Thanks
Chris1111

 
Member Since: Sep 12, 2008
Location: San Dimas
Posts: 173
Chris1111 will become famous soon enough
Mac Specs: I don't know

Chris1111 is offline
Same problem with my 2009 imac 27". The superdrive failed about a month into owning it, but I never used it so I just procrastinated on taking it in. I finally took it in and had only 12 days left on the warranty. Luckily I was able to get it replaced for free.

This issue really is a huge black eye on Apple's otherwise sterling reputation in my opinion.
QUOTE Thanks

Post Reply New Thread Subscribe


« Can't log in to eMac | Superdrive>> »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Advice on a iMac system for video editing??? OregonRich Movies and Video 8 11-30-2007 10:41 PM
Is it worth to switch from iMac G4 to iMac G5?? Mainyehc Apple Desktops 12 03-13-2006 06:21 PM
15" imac superdrive acting weird ajjax44 Apple Desktops 1 08-31-2004 03:01 PM
help re-installing entire system on imac valrios Apple Desktops 2 02-04-2004 11:24 PM
norton system works on imac ?? colcol Apple Desktops 11 11-21-2003 12:12 AM

All times are GMT -4. The time now is 12:48 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?