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  1. #1
    officehelper
    Guest
    Cable connection
    ok. I'm just filled with problems today.

    Took the iMac home got it hooked up to the cable modem, lights are one everything looks fine, till i try to get online. it says i'm missing a usb software device. So I call comcast and no one can help me (they don't help people with os systems less than the newest version of 9)

    anyway, here I am trying to get on with my new computer and I'm stuck using this stupid PC

    anyone have any idea how to help me?

  2. #2

    Murlyn's Avatar
    Member Since
    Jun 11, 2003
    Location
    Mount Vernon, WA
    Posts
    4,915
    Specs:
    MacBook Pro 2.6 GHz Core 2 Duo 4GB RAM OS 10.5.2
    Newest version of 9 for what? Doesn't your iMac use OS X? A USB software device? man this one is beyond me, I've never heard of anything like that before.. if you could give us more info that would be great.. like your system specs, if your hooked up directly to the modem or if there is a router between you and the modem.. stuff like that.

  3. #3

    rman's Avatar
    Member Since
    Dec 24, 2002
    Location
    Los Angeles, California
    Posts
    12,584
    Specs:
    2 x 3.0GHz Quad-Core, 6GB OS X 10.6.8 | 15in MacBook Pro 2.2GHz OS X 10.6.8 | 64GB iPad 2 WiFi
    Cool
    Like Murlyn, suggested. What kind of Apple product are you using? If you are using Comcast like I am, I assume that you have an ethernet cable modem (rj45 jack).
    Life isn't about waiting for the storm to pass, It's about learning to dance in the rain!

  4. #4

    iWhat's Avatar
    Member Since
    Nov 11, 2004
    Location
    Toledo, Ohio
    Posts
    5,736
    Specs:
    Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!
    Did you try going to the manufacturer of the cable modem, maybe you could go to their support section, and see if they have something that might help you.

  5. #5

    rberry88's Avatar
    Member Since
    Jun 24, 2004
    Location
    Arlington Heights, IL USA
    Posts
    476
    Specs:
    17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
    Comcast in my area used to try to give USB cable modems out when they could get away with it, not sure if they still do this. If they did stick the OP with a USB modem then you just need to call them up and tell them you want to switch it for an ethernet modem. Or, if you want to buy your own then I would suggest getting the Motorola SB5100 ($65 USD) and save the $5/mo rental fee they charge.
    Looking for a PowerMac G4 for $500 or less USD.

  6. #6

    iWhat's Avatar
    Member Since
    Nov 11, 2004
    Location
    Toledo, Ohio
    Posts
    5,736
    Specs:
    Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!
    rberry88's suggestion sounds the best, just switch modems, if possible.

  7. #7
    officehelper
    Guest
    got it. first i remembered that when comcast came out they put an adapter on the ethernet plug cuz my PC didn't have an ethernet plug, so I took the USB adapter off and plugged it in to the mac. however it still didn't work. Finally comcast (got a nice lady for once) told me to switch the ethernet ends, and recycle power. it worked.

    and I'm using iMac with os9.1. don't have memory to upgrade to osx yet

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