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Apple Desktops Discussion of Apple's desktop machines including Mac Pro, iMac, Power Mac, and mini

iMac - 20" Imac DEAD display


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sockeye

 
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HI everyone, I recently was given a NEW 20" imac 2.4 ghz, by one of My customers I was surprised to say the least! Everything was working fine when i first set it up on labor day weekend, until one day it would not wake from sleep.

I tried the reset procedure and was sucessful until it went to sleep again and it would not wake! Tried afore mentioned reset and no luck!

Tried reinstall disc HOPING it would wake. no luck. It will not eject now. When the display was working the latest keyboard firmware and other updates were performed.

Wondering If I have a lemon on My hands, BTW, I have had a Macbook for almost a year and zero problems. Question: Its under warranty, will i have to wait weeks while they repair it or will I a get a direct replacement at the apple store? I'm kinda expecting a a bunch of crap from Apple. I expect they will want to have it for a week, The right thing to do should be to hand me a new imac. something less than a week old should be replaced on the spot IMO.

What usually happens?
Thanks.
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chscag

 
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Quote:
Originally Posted by sockeye View Post
Question: Its under warranty, will i have to wait weeks while they repair it or will I a get a direct replacement at the apple store? I'm kinda expecting a a bunch of crap from Apple. I expect they will want to have it for a week, The right thing to do should be to hand me a new imac. something less than a week old should be replaced on the spot IMO.

What usually happens?
Thanks.
Why are you expecting a "bunch of crap from Apple"? Make an appointment, take it on in and let them look at it. If they decide to give you a new one, fine. After all, you got it for free anyway.

Regards.
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sockeye

 
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Quote:
Originally Posted by chscag View Post
Why are you expecting a "bunch of crap from Apple"? Make an appointment, take it on in and let them look at it. If they decide to give you a new one, fine. After all, you got it for free anyway.

Regards.
I agree I guess Its wrong to expect apple to give me the run around because other companies have. They were good when I had a ipod issue.
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sockeye

 
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Sorry I got my hackles up about the imac, The apple genius gave me a new imac no trouble or crap. Still wonder what was wrong though.
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Strimkind

 
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Must have been a friday when they made that Mac.
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