I have a restaurant with wireless internet. All PC based computers can connect fine. However, Macs get the message, " you are not connected to the internet." The airport sees the wireless network & says it's connected but no dice. It only happens with macbooks and iPod Touch. Any advice would be greatly appreciated.
Thanks,
Dan
I am actually experiencing this exact same problem. Here is my hardware:
Netgear Mimo G wireless router
Comcast cable internet - Motorola modem
17" MacBook Pro - OSX Leopard
(2) PC laptops - Dell & Toshiba
Nintendo Wii
Here is the situation:
Everything except the MacBook connects to the network just fine. The security is set-up to WPA. The MacBook recognizes the network name and key but is not connected when I open a browser window.
I have restarted the modem and wireless router already and also did the resets on the MacBook that apple recommended. I was also told when I was having trouble setting the Wii up that I needed to add in the DNS addresses 4.2.2.2.1 and 4.2.2.2.2 but those did nothing. I have manually assigned the MacBook with it's own IP address and it seems to be recognized. I have messed around with the wireless settings and disabled the firewall which was also recommended at one time, but still none of these options have done anything.
Everywhere else I take the Mac too I can connect (WiFi bars, coffee shops, friends homes, etc) just fine. It just seems to be my home network that is a problem. I also just got done setting up the wireless network at my mother's home, with the same Netgear router, and was able to connect the Mac to her network with no problems at all...so I know it's not the router.
I'm actually pretty good with computers, but new to Mac's and most of the trouble-shooting "pictures" show the fixes for OSX Tiger and the layout for the Network Preferences is different in Leopard and I am at a loss.
What am I overlooking or haven't tried yet to fix the issue? I would appreciate any help you can give me
Have you updated to the latest firmware for your router? Is SSID broadcast turned on? To be honest, it sounds like there's a problem with the encryption handshake. Not being able to acquire a DHCP address is usually indicative of an encryption problem. Does the router support WPA2?
Yes the firmware for the router has been updated and it is currently broadcasting SSID. I checked and it does support WPA2...should I change to that?
Thanks for your help!
Yes please, give that a shot. I've seen a few circumstances where just switching the encryption fixed the problem. WPA2 is stronger yet than WPA, so it's only going to benefit you in the long run.
I just got my hands on a Macbook, its great but
I'm having problems joining the wireless connection in my house though.
Its a D-Link broadband router, connected to two PC computers (in seperate rooms).
The Airport finds the network, i enter the password (not sure if the password is right but it should be)
and it keeps saying Connection Timeout
Now i don't know what information is needed about the wireless router
but i can find that information out if that'll help.
Has anyone else had this problem or knows how to fix it?
Thanks.
I just got my hands on a Macbook, its great but
I'm having problems joining the wireless connection in my house though.
Its a D-Link broadband router, connected to two PC computers (in seperate rooms).
The Airport finds the network, i enter the password (not sure if the password is right but it should be)
and it keeps saying Connection Timeout
Now i don't know what information is needed about the wireless router
but i can find that information out if that'll help.
Has anyone else had this problem or knows how to fix it?
Thanks.
Firstly, we need to know what kind of wireless security you're using. If it's WEP, switch it over to WPA in the router's settings webpage and you should be fine.
yeah we tried to reset the routers settings
[we found out the password was set as a WEP password but didn't follow the specified formula, something along the lines of 32 characters, using letters a-f and numbers 0-9]
so we attempted to at first - remove the lock and password off the network, but everytime we turned the router off and back on, it hadn't made the changes we selected. so we tried changing the password to suit WEP, but again if we turned the router off it would just undo all changes.
i'm certain its not the macbook's problem, its how the network is set up in the house.
but we are thinking of just calling up D-Link and asking them about it or something..thanks anyway.
yeah we tried to reset the routers settings
[we found out the password was set as a WEP password but didn't follow the specified formula, something along the lines of 32 characters, using letters a-f and numbers 0-9]
so we attempted to at first - remove the lock and password off the network, but everytime we turned the router off and back on, it hadn't made the changes we selected. so we tried changing the password to suit WEP, but again if we turned the router off it would just undo all changes.
i'm certain its not the macbook's problem, its how the network is set up in the house.
but we are thinking of just calling up D-Link and asking them about it or something..thanks anyway.
Switch it over to WPA. WEP is a dead security standard and can be very cumbersome in comparison. With WPA, you just need to create a password, which is entered in the same way regardless of the machine you're trying to connect with. WPA is much more secure, faster and reliable. Once you do that, all should be well. Also, make sure you have the latest firmware for your router.
I just became a Mac user after many years with PC. I have one of the $999.00 MacBooks, and I also purchased an AirPort Express. I have a Motorola Cable modem and a Linksys WRT54G router. I live with my parents and I wanted to have a second network for my computer and my Playstation 3 dialed into their pre-existing network (the Playstation doesn't like Linksys routers, and I thought that maybe having it dialed into the AirPort Express would alleviate that issue). The tech support people at my local Apple store said that this simply involved wirelessly connecting my AirPort Express to the Linksys router. My parents' network is WPA and I have the password, but every time I try to connect to it, it says the connection has failed. I can plug the ethernet cable that would normally run to the router into my AirPort Express and get onto the Internet with no issues....what am I doing wrong?
My dad's a computer whiz but he's away on business so I'm flying solo on this one. Any help is much appreciated!
I just became a Mac user after many years with PC. I have one of the $999.00 MacBooks, and I also purchased an AirPort Express. I have a Motorola Cable modem and a Linksys WRT54G router. I live with my parents and I wanted to have a second network for my computer and my Playstation 3 dialed into their pre-existing network (the Playstation doesn't like Linksys routers, and I thought that maybe having it dialed into the AirPort Express would alleviate that issue). The tech support people at my local Apple store said that this simply involved wirelessly connecting my AirPort Express to the Linksys router. My parents' network is WPA and I have the password, but every time I try to connect to it, it says the connection has failed. I can plug the ethernet cable that would normally run to the router into my AirPort Express and get onto the Internet with no issues....what am I doing wrong?
My dad's a computer whiz but he's away on business so I'm flying solo on this one. Any help is much appreciated!
The problem here is the two separate networks. Quite frankly, it's too far out of scope of this venue to really get into the troubleshooting that would need to happen to get this working.
May I ask why you bought the Airport Express in the first place? There's no reason for a second wireless router (and a limited and pricey one for what it is, at that) if the WRT54G is functioning properly. If you have a single broadband connection and a normal sized house, you're just adding needless complexity.
My setup is as follows:
ADSL Connection to NetComm modem
Modem connected to Time Capsule 500GB
Wireless network established to Time Capsule using Airport Utility (WPA2/Personal)/using DHCP.
Wirelessly connecting iMac 24inch and MBPro.
The line has been tested and is not faulty. All hardware has been tested (the Time Capsule functioned perfectly over 3 days at the MacShop with several devices). The modem is brand new and not faulty.
The issue I am having is that one computer tends to 'dominate' the wireless connection, causing the other computer to lose connectivity/speed. It still says it is connected, but speeds drop dramatically.
For example, I commenced a download on MBPro and was getting 120kb/s. Then my husband turned the iMac on and started browsing. As he did that, I watched the speed drop very quickly on my download, to 7kb/s and finally it just stopped. As soon as he shuts down, the download speed comes back up.
The interim solution we have is that he has plugged an ethernet cable between the iMac and the Time Capsule. I can now browse wirelessly on the MBPro without any issues, but in the near future we will be introducing 2 work laptops (PC) onto the network and need to be able to connect wirelessly without conflict.
A similar issue was addressed in another thread, and the suggestion was to change the wireless channel. Is this likely to work?
im having a nightmare at the moment i want to go wireless with my imac g4 1ghz using a 10mb virgin broadband but it seems theres nothing i can do, i went to applestore and they gave me the wrong airport card and then said i couldnt get one for mine, i then went to argos and bought a linksys wifi dongle which argos said was mac compatible which it blatantly isnt.i even rang macwarehouse.com and they didnt know. i just want to go wireless and cheap man!!!
im having a nightmare at the moment i want to go wireless with my imac g4 1ghz using a 10mb virgin broadband but it seems theres nothing i can do, i went to applestore and they gave me the wrong airport card and then said i couldnt get one for mine, i then went to argos and bought a linksys wifi dongle which argos said was mac compatible which it blatantly isnt.i even rang macwarehouse.com and they didnt know. i just want to go wireless and cheap man!!!
You just need a PPC Mac-compatible network card. Check this one out:
Yes please, give that a shot. I've seen a few circumstances where just switching the encryption fixed the problem. WPA2 is stronger yet than WPA, so it's only going to benefit you in the long run.
Ok, I finally got around to changing the security to WPA2 and I still have no connection to my MacBook Pro. However, like before, both PC laptops and Wii are able to connect just fine.
Is there a way I can hard-reset my wireless router and start all over from scratch? Or once it is set-up to a network will it automatically save all settings?
What about manually setting DNS addresses and/or MAC addresses? Maybe even setting up static IP address, although I know nothing about this?
Sorry to ask so many questions, I'm just missing my Mac right now
