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Audio.Trench

 
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Member Since: Oct 03, 2005
Location: Ontario, Canada
Posts: 2,726
Audio.Trench is just really niceAudio.Trench is just really niceAudio.Trench is just really niceAudio.Trench is just really nice
Mac Specs: Custom PC

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Thanks Sandinista. I've worked in many call centers, so I know how they work, and what most centers' typical processes are. I know it's not the agent's fault, therefore I'm not going to flak on him for it. Being an ex-agent, I've had people flak me out for things that are way out of my control, however I always at least try to give the customer several options to get me one step closer in the right direction, which is exactly what Steve did for me.

He informed me of what I could do, and provided me with a lot of good info.

@ Eric, I am going to an Apple store a week from this Monday when I'm in the city to put my apartment deposit down, so hopefully they can help me out. I know the one at the Yorkdale and Eaton's Center are pretty busy, but we'll see.
QUOTE Thanks