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technologist

 
Member Since: Mar 30, 2004
Location: USA
Posts: 4,744
technologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond reputetechnologist has a reputation beyond repute
Mac Specs: 12" Apple PowerBook G4 (1.5GHz)

technologist is offline
The thing is, the iPhone is a computer, not a regular phone. So there are plenty of things you could have done to screw it up. You could have installed some strange software (Jailbreaking it) or dunked it in the bathtub, or whatever.

Apple has to determine if the problems you're having are due to it being defective, or due to you screwing it up. The Apple guys are thinking, "He knows that it's not really defective. He knows that once we look at it, we'll find out that he's really at fault here, which is why he isn't willing to risk his money. If it was really defective, he'd be confident enough to offer to pay the diagnostic fee, because he'd know that he didn't do anything wrong."

Which is lousy from your perspective, but it's reasonable from Apple's perspective, because people do this all the time.

So if you've done everything possible to fix the problem, and you know you haven't damaged the phone, then put your money down and make Apple put up or shut up.
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