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Member Since: Feb 21, 2009
Posts: 28
Edwin is on a distinguished road
Mac Specs: 15" MBP 2.4: iPhone 3.0

Edwin is offline
you have to put the ipod into forced recovery mode! i've gotten a pretty good amount of these calls (i do tech support for ipod) the only downside is that you will have to restore it so you will lose everything thats on the ipod

1. turn ipod off (make sure it is disconnected)
2. hold home button down while you're plugging the ipod in to usb cable (make sure cable is already connected to pc and itunes is open)
3. keep holding down home button until a message in itunes pops up saying "itunes has discovered an ipod in recovery mode, would you like to restore" hit yes and after it restores you should be good to go

QUOTE Thanks