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louishen

 
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Member Since: Oct 22, 2007
Location: London
Posts: 8,934
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Mac Specs: Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver

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If it is from John Lewis then either take it back to them, or if you are near an apple store, then go there since the computer is still under warranty

I don't know about the disks, but can you manage to boot up from the DVD, by holding down the C key on start-up (with the DVD in the drive). OS X will not install on a running disk but will install on to a hard drive if you have booted from the DVD instead
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