View Single Post
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,500
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Hi:

Restoring the system is probably not going to resolve the problem. If you're connected by wireless, try using a CAT-5 cable from your router to the input of the iMac. That will eliminate any wireless issues that may be present. Next, go into the router and remove (temporarily) any passwords or WEP encryption that you may have set. You can restore those later when things are up and running.

Without knowing what settings your ISP requires it's very difficult for me or anyone else to advise you about what they should be. And the sad part is most ISP tech support persons are not familiar with Mac OS X having usually been trained for Windows support. The lost connections could be caused by many things.

Have you contacted your ISP tech support and asked them to assist you? You mentioned support for the router, but not your ISP, or perhaps they're one and the same? Let us know and also any suggested settings they might have passed on to you.

Regards.
QUOTE Thanks