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D3v1L80Y

 
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Member Since: Feb 02, 2004
Location: PA
Posts: 12,459
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Quote:
Originally Posted by rukind2 View Post
..... she tried to figure it out. She then came back on and said that she had to escalate....

I am amazed that Adobe cannot get it's act together. This will be the last time I download an Adobe product. Their Customer Disservice sets the bar low.
Sounds to me like they are trying to "get their act together" and do what they can to assist you. I don't see a disservice to a customer here, I see a company trying to figure out what caused the error and correct it. The issue was escalated when the rep on the phone could no longer assist with the resources available to her.
Yes, it is unfortunate that things didn't go smoothly. However, it isn't like they aren't trying to correct the situation for you. Just because a possible error happens now and then does not mean that a company's customer service is poor.

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