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Member Since: Apr 14, 2007
Location: Surrey UK
Posts: 108
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Mac Specs: MacBook

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"My name is Lynn and I am a .Mac support agent. Due to the popularity of several new .Mac features, we are receiving a larger number of requests than expected. I am sorry for the delay in responding to your request, and will do my best to assist you in a timely manner.

I reviewed the attachments you sent along with your reply, and noticed that you have two .Mac IMAP accounts - one for your .Mac account name '' and another one that is unnamed. It is likely that the second, unnamed account is causing the duplicate emails especially if the settings are the same as the '' account.

If that is an unused account, please delete it and see if that eliminates the duplicate emails. Before you that, please save/back-up any emails you would like to keep on your computer to make sure nothing important is lost. Then delete the account by using the 3 simple steps in the following link:

If that is not an unused account, please make sure it has an assigned username so that the mail program can distinguish between it and your '' account.

If the issue persists, please do not hesitate to respond to this email.

Thank you for your patience in this matter. Have a great day.


.Mac Support "

i first noted my mac mail today can't download mail from my .mac account.

then i noted the support email was duplicated but with a different time.

and then i couldn't find 'ACCOUNTS' in preferences.

QUOTE Thanks