06-03-2004, 09:47 PM
quote form apple warranty:If a defect exists, at its option Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product,
So they can send you a defective product and have no responsibility to provide you with a new piece of equipment which you paid good money for.
This is an outrageous policy.
My new computer has a serious defect as noted in another thread now I'm subject to refurbished or used serviceable parts. This is an unbelivable travesty of customer service. If anyone reads this fine print and realized how they act when you have to send a computer back with a defect nobody would buy one of their computers.
I can see its a nice product if it worked right but only god can help you if you have problem with it.
perhaps you will think its a blessing in disguise allowing the opportunity to learn how to pray.
because prayer would be your only hope in dealing with apple customer service. Prayer and maybe the attorney general!
I am so pissed off at apple for their attrocious customer service policy that words cannot express!
All I can say is why? There is no reason to treat people like this. And I was thinking of buying apple stock, yea right. If they dont change this retarded policy their stock will remain a volitile issue.
All I want is a new computer free of defects they flat out refuse to honor their end of the deal.