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We tried the clean install and we were quite disapointed to see that we lost half of the software that came preinstalled onto the computer. It wasn't until several hours later that we realized that we just forgot to install them after we installed the OS (they should be on a separate cd). By that time it was too late and when we tried to install them we got an internal system error. So now we are on the second clean install and we are in the same place we started. We have decided to contact the company that created World Book to see if there is a download or a patch that we can install.

Thanks for taking the time to replying to our distress call...
QUOTE Thanks