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chas_m

 
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Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 17,498
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Mac Specs: 2012 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

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Okay, first of all: clearly Geek Squad didn't do their job, and now you have someone else's computer with their info (or at least Geek Squad's setup info) on it. They're idiots.

To PROPERLY fix this problem, you need to restart the MBP (I'm assuming its running Mountain Lion) and hold down command-r for the recovery partition. Use this to WIPE the drive and reinstall Mountain Lion from your own iTunes account (do NOT use the original owners or Geek Squad's account!).

If you're not confident doing this, call Apple and explain the situation, they should be able to get your back to factory.

And *never* use or trust Geek Squad!
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