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Member Since: Aug 28, 2012
Posts: 4
stephisme is on a distinguished road

stephisme is offline
Originally Posted by chscag View Post
My advice is to keep working this with Apple. Be patient and make sure you document everything that occurred. Keep all receipts, emails, etc, and above all, don't lose your temper, be polite with everyone you speak with. Keep your cool and if necessary, elevate it on up the Apple chain of command if you don't get satisfaction.
Thank you for the response. I am just so frustrated and overwhelmed with this. I spent two hours on the phone with a customer relations supervisor last night and he said he wasnt able to overturn any decisions, and that there is no one higher can go to.

Thanks again for the response!
QUOTE Thanks