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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,410
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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My advice is to keep working this with Apple. Be patient and make sure you document everything that occurred. Keep all receipts, emails, etc, and above all, don't lose your temper, be polite with everyone you speak with. Keep your cool and if necessary, elevate it on up the Apple chain of command if you don't get satisfaction.
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