09-30-2005, 03:18 PM
How far into the contract are you? Most providers have a 30 day "Buyer's Remorse" clause that will allow you to cancel without penalty. You should check your agreement to see if you have something like that. However, if you are past that, then you are out of luck.
If worst comes to worst explain your situation to your provider, they might feel sorry for you.
I am sure they will, but that doesn't mean they will do anything about it, or not charge an ETF if its past 30 days:black:
threaten to start a website documenting their service. (Note: Make sure you present things accurately so it isn't slander).
Those sites are a dime a dozen and never seem to hinder anything. The only thing they do seem to do is make the consumer feel better and work as a theraputic outlet. It does nothing to mar the company or blacken their record one bit.
I can also tell you from personal experience, that threats like that are never taken seriously and don't help anyone's cause one bit. When I worked at EarthLink, I was a Tier 3 "Escalation Specialist" as part of my job. The only customers I ever spoke to were the really irate ones. Now I did my best to work out a situation or problem, but there are times when there really is no solution to a person's situation or demand. And every time that something didn't go exactly the way a customer wanted it to, I was threatened with legal action, news stories against the company, class-action suits, and any other sort of negativity against the company or myself personally on a daily basis. All of these threats, literally thousands of them...yet I was never called to court, never summoned for any sort of testimony and never saw any stories in the WSJ, NewYork Times, Newsweek, never saw the exposes on CNN, MSNBC, C-Span..etc.
If you truly feel that you are being treated unfairly, you can file a report with the BBB, and maybe even send a formal letter of complaint to sites like www.theripoffreport.com
. These sites will actually send your letters to the appropriate parties at the companies, that you the consumer would never be able to contact personally.
Still, the TOS for companies like ISP's and cellphone providers are very detailed and precise and cover the companies rearends in every way imaginable. Becoming yet another person making another hollow threat to spread bad word of mouth isn't going to phase the company one bit, nor help anyone's cause.