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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
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If the drive won't mount, you may have to resort to using Data Recovery software instead. That may or may not work depending on the condition of the drive itself. If there are mechanical problems with the drive, only a data recovery service will work. And that is a very expensive solution.

Also, most Data Recovery software is expensive although you can test with their trial versions. It might be a good idea to ask your friend how valuable his data is and how much he would be willing to spend to recover it.
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