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Originally Posted by schweb
Did you purchase the PowerBook directly from Apple or from a third party?

I had issues when I purchased my first iBook from MacMall because MacMall didn't send Apple the information correctly. In most cases I'd say it's the third party's fault and not Apple.

Now why it takes 6-9 days for Apple to fix it after they have proof I have no clue. But since I work in a very process driven field, it's not as uncommon for things like that to be the case as you might think.
first, thanks for the reply...

my frustration is when i spoke with someone from the agreement admin, he told me the incident would be taken care of by monday (today). and the person(s) i spoke with today told me they had no record of it.

i did purchase the powerbook at compusa...
QUOTE Thanks