I didnt expect my own personnal help desk, but I did expect help with...to me....a new bit of software than what I have been used to. I have looked around it and altered some settings, and also looked at forums etc to get help.....for to me basic stuff. The more difficult stuff, I needed help for

The applecare tech are not all native english speaking, as can confirm the indian gent who had very little patience and lost his cool 3 times, and the german gent who couldnt wait to sell me stuff.

One technician advised me to to alter some settings and check others, and found that it had inadvertently changed the look of my desktop, then told me I had to have it that way ??

anyway...I did expect to be in the minority