Hello,

I wondered if anyone would be able to assist me. I have recently purchased a TP-Link Router, Model Number TD-W8960N. I wasn't able to use the CD to set up the router that came with it due to it being a 'mini disk" and doesn't fit in my laptop.
I am able to connect to the internet no problems, the setup worked fine but I can only connect to the internet by having the Ethernet cable connected.
I have been in touch with my ISP and they have done as much as they can they said. I then rung TP-Link technical support number and tried a few different options with them but then got cut off and didn't think we were making progress with the issue so haven't rung back as yet as I will get a new person and will have to go through the issues all again.

I changed my SSID name and password as suggested by the technician and when I am prompted for my password when I click on "Airport" it comes up with "Connection failed"

Is anyone else able to provide any guidance on what the problem may be? Like I say, the internet is working fine with the cable plugged in just cannot connect wirelessly. I also tried from my ipad to ensure it wasn't just the computer and it wasn't, ipad says error message "unable to connect to network."

I would be grateful if anyone could provide some support to try and get it up and running.

Thanks
Mandy