Believe it or not, "estores" have the most negative product feedback when compared to the average user selling on there. An estore buys low and sells high. They don't know how anything was truly used. I would rather buy from a real person who has used that phone and shows it in good condition, as well as providing an accurate explanation of the condition, what it comes with, and what his return policy is. All users will write "no returns," "sold as-is," and what not, but ebay overrides anything they say if you have a problem with something. If I were looking for an iPhone, I wouldn't hesitate to buy on ebay...but then again, I'm not like some morons who bid on listing with no pictures and get upset when the real thing comes in. Look around first for what you believe is the best one listed. I'm just a regular ebay user, have accumulated over 360 transactions, and have 100% feedback. eBay always helped me out when something came up.