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Member Since: Nov 28, 2011
Location: Texas
Posts: 19
PocoSimon is on a distinguished road
Mac Specs: iMAC 27", 16 GB RAM, Time Capsule, Parallels 7

PocoSimon is offline
I have done exactly that (thank you for your encouragement).

I spoke to both tech support and customer service in detail for about a half hour each (calmly without expletives).

Tech support said that the wrong OS was not uncommon since Lion came out after the iMac. The RAM thing they said must have been a "fluke". We verified that everything else was up to spec.

Customer service listened well and I didn't hold back any details. They seemed to sincerely appreciate the feedback while agreeing that the multi-blundering, 3rd world level of service was completely unacceptable and vowed to take the issues up with the store directly.

At least I got it off my chest and they said what I wanted to hear. We are all friends now. :-)

Thanks all
QUOTE Thanks