12-10-2011, 08:17 PM
Oh yes, to our collective shock and dismay it was an Apple store with staff a plenty who nodded apologetically at the lame solution.
In fairness I believe they misinterpreted the legal/ licensing nonsense rather than use common sense and take the thing into the back and have the techs sort it out so the customer wouldn't have to slog through the mess we did.
Also, (cutting them more slack than they deserve) it was thanksgiving weekend and so busy that we had exactly 5 different McStaffers handle our purchase from start to end.
Not sure any of them are the wiser, but of course, we are, and yes - I will look for a way to convey my experience to Apple, though the 800 number approach strikes me as a waste of time based on two attempts thus far.
And if I may test the limits of your attention with a quote:
Persistence is The Key to Success
Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful people with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan “press on” has solved and always will solve the problems of the human race