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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,508
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Where did you buy the iMac from? It was obviously not an Apple store or it would have had Lion pre-installed.

If you're disappointed with the quality control and support, I suggest you contact Apple directly as we are in no way affiliated with Apple. Your new iMac comes with 90 days of free telephone support; use it to contact Apple and voice your concerns.
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